Service Manager - Construction, Truck & Power Systems

Overview

Manage service for construction, truck & power systems, handling scheduling, customers, and staff.

Key Responsibilities

• job scheduling
• work order review
• tooling management
• safety management
• kpi monitoring
• repair estimates

Tasks

-Handles customer related service functions such as job scheduling, job progress, warranty issues, etc. -Reviews work orders and ensure timeliness of completion and accuracy. -Determines needs relating to special tooling, equipment, vehicles, and work hours, etc. -Regularly review JHA’s, review company wide safety incidents with the team to pass on lessons learned, enforce safety policies, etc. -Manages all service department personnel. -Interviews and hires personnel for service department. -Oversees and assists scheduling work in service area in an effective manner that allows for the best use of the available space and the best service for our customers. -Resolving customer disputes to ensure fair value for the customer and company. -Maintains a high level of customer satisfaction. -Organizes, communicates, and delegates responsibilities and priorities to ensure the successful operation of the department -Works within and promotes vision, mission, and values of BMC. -Handles documentation and resolution of Goodwill claims with manufacturers. -Selects, trains and develops employees consistent with department/division goals, providing coaching on career development -Maintains a safe, clean, neat and orderly work environment. -Monitor Key Performance Indicators and other available reports and adjust business plan and procedures/processes as appropriate. -Develop business plans and goals to include staffing needs, tools and equipment, and service promotion strategies. -Communicates with and coaches employees on assignments, providing technical expertise as needed. -Prepares customer repair estimates and/or quotes as required in a timely and accurate manner and provides follow-up. -Provides documentation as required for personnel issues, accidents, safety matters, customer disputes, etc. -Provides regular and timely feedback that recognizes employee performance, motivating employees and promoting self-development -Supervises service associates including employee relations issues, performance reviews, training needs, disciplinary action and termination.

Requirements

• leadership
• supervisory
• communication
• computer
• mechanical
• degree

What You Bring

-Must have good leadership, detail and organizational skills. -Prior supervisory experience or Service Management Training preferred. -Good oral and written communication skills -Computer knowledge -Mechanical experience with the product lines we represent preferred. -Excellent customer service skills -Two-year degree or equivalent experience and training preferred. -Must possess a clean driving record -Ability and willingness to work flexible hours -Completion of Lead Yourself for internal candidates is preferred.

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Benefits

-Dependent Care Flex Spending Account -Maternity / Paternity Benefits -Health Insurance – 3 plan options -Health Savings Account – Employer contribution up to $1,300/year -Vision Insurance -10% Annual Retirement Employer Contribution, with an Additional 5% Discretionary Employer Contribution -Employer paid Short-Term Disability Coverage – 60% of base pay/salary -Employee Assistance Program (EAP) – including Health Coaching -Voluntary Benefit options - Cancer Insurance/Accident/Hospitalization -401(K) Plan -Long-Term Disability Coverage -Paid Time Off (PTO) -SmartDollar – employer paid financial planning program -Dental Insurance – 2 plan options -Basic Life/AD&D and Supplemental Life Insurance

About Butler Machinery

-Originally founded as a Caterpillar dealership, the company serves industries from construction to mining. -They offer new and used machinery, equipment rental, and parts & service for major brands like Caterpillar. -Butler Machinery has supported a wide range of sectors including agriculture, energy, and heavy civil construction. -The company has built a reputation for offering top-tier equipment solutions that optimize performance and productivity. -Projects range from major infrastructure developments to agricultural advancements and energy solutions. -They have earned recognition for their commitment to delivering quality machinery and exceptional customer service. -In addition to equipment sales, Butler Machinery is known for its strong service network and support offerings.

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