Sales Project Coordinator

Overview

Support showrooms with sales ops, order management, and customer service.

Key Responsibilities

• salesforce support
• order management
• return processing
• zendesk support
• customer communication
• process improvement

Tasks

-Cover Salesforce inquiries on behalf of showroom in the instance a showroom is short staffed which includes quote, order and return entry. -Effectively manage open order pipeline for assigned region, collaborating with field sales personnel as needed to solve exceptions and ensure order management SLA’s are met on a daily basis. -Accurately processes returns, owning the document life through close out. -Effectively handles a high volume of chat and email/ZenDesk inquiries during scheduled day. -Follow through with showroom and customer inquiries, ensuring a high level of satisfaction. -Actively participate in training involving our products, systems and design. -Proactively communicate with customers as needed to maintain accurate delivery timelines on all third party logistics orders, specifically keeping track of required-by dates for delivery. -Work closely with Business Development Specialists within assigned region and provide order management support for key accounts and periodically attend customer meetings virtually or in person. -Leverage deep knowledge of order fulfillment processes to identify gaps and make recommendations for process and/or technology improvements to better serve the needs of our customers. -Operational and administrative support to showrooms within assigned region ensuring that revenue targets are met and elevating the customer experience. -Resolve routine showroom issues independently, escalating queries and concerns to managers, as appropriate.

Requirements

• crm
• order management
• customer service
• high school
• college
• communication

What You Bring

-Experience in interior design, custom home building products, luxury home furnishings and/or lighting industry a plus -Exceptional organizational and time management skills, with a strong attention to detail -Strong aptitude for and proficiency navigating CRM and Order Management systems -Exhibits professionalism with customers, team members and all levels of leadership. -Ability to prioritize and handle multiple tasks and changing priorities -High school graduate, 2 or 4-year college graduate preferred -Ability to achieve results both independently and through others by fostering a spirit of teamwork and cooperation -1-3 years’ previous experience in customer service -Must demonstrate maturity in judgement, commitment, dependability, punctuality and adherence to agreed-upon schedule as determined by manager -Exhibit expertise in processes for specialty order types showhouse and international. -Demonstrate exceptional communication across all contact channels, including email, chat and phone

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Benefits

-Company provided Life Insurance and Short-Term Disability -Competitive Medical, Dental and Vision Benefits -401(k) Employer Match -Closed on all major holidays -Team Member discounts on Visual Comfort Products -Generous Vacation and Paid Time Off Programs -Competitive compensation plan

About Visual Comfort & Co.

-Began as a boutique lighting maker blending craftsmanship with artistic flair. -Partnerships with high-profile designers including Kelly Wearstler, Ralph Lauren, and Aerin. -Headquartered in Houston with showrooms across the US and UK, serving residential and commercial markets. -Privately held and backed by private equity. -Product portfolio includes decorative and architectural fixtures, ceiling fans, outdoor lighting, and custom collections. -Unique collaborations feature Marie Flanigan’s textured lanterns and Paloma Contreras’s antique-inspired collection.

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