IT Governance Lead

Overview

Lead IT governance, compliance, service management, vendor oversight, and risk

Key Responsibilities

• itil processes
• sla monitoring
• risk assessment
• governance framework
• vendor governance
• pmo management

Tasks

The jobholder is responsible for ensuring effective governance, oversight, and compliance of IT services and processes across the organization. This role ensures alignment with corporate policies, GRC, and strategic objectives while driving continuous improvement, vendor performance, and adherence to ITIL standards. The Lead acts as the primary point for IT governance frameworks, monitoring service delivery, enforcing compliance, and ensuring that IT services support business objectives efficiently and effectively. -Provide reports on project progress, risks, and alignment with strategy. -Ensure compliance with GRC, audit, and regulatory requirements. -Act as liaison between IT, business stakeholders, and external parties. -Track performance trends and implement corrective actions. -Monitor SLA adherence and drive service excellence. -Conduct IT risk assessments and implement mitigation plans. -Provide transparent reporting and insights to senior management. -Drive continuous improvement in IT services and governance. -Establish and enforce IT governance frameworks, policies, and standards. -Prioritize IT initiatives and oversee execution through PMO practices. -Conduct vendor governance reviews and ensure contract compliance. -Oversee ITIL processes (incident, problem, change, service level management).

Requirements

• cbap
• itil
• cobit
• sla
• bachelor
• 4+ years

What You Bring

Technical & Process Expertise. Soft Skills -CBAP (Certified Business Analysis Professional/PMI-PBA Professional Business Analyst. -Professional certifications in IT Governance (e.g., COBIT, ITIL, ISO 20000) are highly preferred. -Strong customer service orientation and user advocacy. -Experience with audits, compliance checks, and service reviews. -Excellent communication and stakeholder management skills. -Proven track record in SLA monitoring, vendor governance, and performance management. -Ability to manage priorities in a high-demand environment. -Strong knowledge of ITIL, SLA management, and vendor governance. -Bachelor’s Degree in Business Administration or Information Technology. -Experience with audits, compliance, and GRC frameworks -Ability to design, implement, and enforce IT service management policies and processes. -4+ years of experience in IT Gov. -Analytical mindset with the ability to identify root causes and implement improvements.

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About ????? | Tarshid

-A leader in energy efficiency and water conservation in the Middle East. -Focused on offering innovative solutions that reduce energy consumption and optimize water usage. -Works with both public and private sectors to deliver large-scale projects aimed at sustainability. -Committed to advancing technological solutions for more sustainable building management and infrastructure.

Sector Specialisms