Plumbing Counter Sales Specialist

Overview

Assist walk-in and phone customers with plumbing product sales and support.

Key Responsibilities

• product knowledge
• order processing
• solution selling
• shipment tracking
• customer advice
• customer service

Tasks

-Product Expertise: Serve as a go-to resource, providing detailed product information, suggesting alternatives, and offering technical support to enhance customer satisfaction and build trust. -Operational Excellence: Efficiently and accurately process all customer orders, quotes, and returns. -Solution-Based Selling: Utilize your technical knowledge to confidently recommend and sell plumbing products that perfectly meet customer requirements. -Logistical Support: Diligently monitor shipment schedules to ensure timely delivery of products and expedite orders as necessary to meet customer deadlines. -You're passionate about: Directly assisting customers with their plumbing needs, providing knowledgeable advice, and ensuring they leave with the right solution every time. -Customer Engagement: Promptly and courteously greet and assist all walk-in and telephone customers, providing a welcoming and professional experience.

Requirements

• high school
• communication
• customer service
• 2 years
• fast‑paced
• physical lift

What You Bring

-High School Diploma or GED Equivalent. -Excellent verbal and written communication skills to clearly interact with customers and team members. -Professional Representation: Maintain a professional appearance and demeanor at all times, reflecting the high standards of Plumbers Supply Co -You thrive on: Constant customer interaction and are dedicated to delivering a level of service that turns first-time visitors into lifelong clients. -A minimum of 2 years of experience in a similar sales or customer service position is preferred. -The ability to thrive and take initiative in a fast-paced, self-directed customer service environment. -The physical ability to routinely lift up to 50 lbs and stand for up to 8 hours daily.

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Benefits

-Peace of Mind: Life and disability insurance. -Competitive Pay -You're energized by: A fast-paced, customer-centric environment where you can build relationships and solve problems on the fly. -Focus on Wellbeing: A robust wellness program with exciting incentives. -Generous Time Off: 10 paid holidays plus paid vacation and sick time). -Excellent Health Coverage: Medical, dental, and vision insurance. -Secure Your Future: 401K with a company match.

About Plumbers Supply Co.

-With over a dozen branches and a large warehouse footprint, it distributes plumbing, heating, HVAC, fire protection and PVF products via trucks and a full-featured mobile app. -It supplies contractors across residential, commercial and industrial sectors—handling everything from homeowner baths to large-scale construction projects. -On‑site services include pipe fabrication, tool rentals, jobsite storage trailers and same‑day delivery, optimising workflow for busy job sites. -Acquired by Ferguson in 2022, it gained access to a broader product range and competitive pricing while retaining family‑driven service culture. -Unusual fact: still family‑owned for four generations before becoming 'Plumbers Supply Powered by Ferguson' and maintaining its distinctive showroom experience.

Sector Specialisms