Concierge

Overview

Provide front‑desk concierge services, resident support, and community coordination.

Key Responsibilities

• reservation management
• facility inspections
• resident database
• maintenance coordination
• equipment management
• leasing support

Tasks

-Deliver an exceptional experience to every person, beginning with an unmatched first impression and building rapport with other associates, guests, and current residents. -Accept reservations for events, classes, kid’s corner parties, etc. -Maintain and uphold a high standard for community curb appeal by conducting routine inspections of all community amenities and common areas and working with the service team or other Associates to ensure that all areas are well-maintained. -Maintain resident data base by entering data and generating Resident Directory. -Act as a liaison between residents and service team members regarding both routine and emergency maintenance requests and provide assistance in the follow-up process after work is completed on routine requests. Contact maintenance personnel immediately if an emergency maintenance situation develops. -Provide directions, recommendations and reservations when requested. -Receive deliveries by accepting and logging packages for residents. -Plan fun activities that help build a strong sense of belonging among residents. -Coordinate maintenance of office and amenity equipment including copiers, printers, resident business centers, fitness equipment, and resident clubhouse amenities. -Provide leasing support and assistance to the leasing team by making initial contact with future residents, setting appointments, assisting with key pick-ups, and any other tasks related to the move-in and move-out process. -Research local area dining, entertainment, shopping options, etc. to answer resident and guest questions about the neighborhood. -Pick up and deliver items as requested, including mail distribution.

Requirements

• yardi
• microsoft office
• high school
• 2 years
• customer service
• front desk

What You Bring

-Ability to keep sensitive information highly confidential. -Strong and pleasant telephone and interpersonal skills, and the ability to deal professionally with clients, vendors, and co-workers on the phone and in person. -Strong working knowledge of Microsoft Office. -Ability to work independently, prioritize work and ask for further clarification when necessary. -Knowledge of emergency procedures and assist/respond accordingly when necessary. -YARDI property management software experience -Prior concierge and/or event planning experience preferred. -An open mind for new ideas and creative methods -Ability to work under pressure with tight time constraints, as well as the ability to deal with frequent interruptions, unresolved situations, frequent change, delays, or unexpected events. -Excellent organizational and time management skills, ability to take initiative, use good judgment, demonstrate a strong sense of urgency and attention to detail, and carry multiple projects through to completion. -Excellent written and verbal communication skills. -High school diploma or GED required. -2 years of experience in customer service, sales, and/or hospitality experience that demonstrates sufficient background to resolve resident complaints. -Prior experience in front desk support preferred.

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Benefits

-Fair Housing training (we can provide). -A strong compensation and benefits package, including health, vision, dental, 401k with a strong match and more!

About Southern Land Company

-Began crafting cohesive communities rooted in visionary design. -Headquartered in Nashville with regional offices in NYC, Plano, Denver, and Vallejo. -Specialize in land acquisition, entitlement, civil engineering, grading, utilities, roads, sidewalks, landscaping, and site infrastructure. -Portfolio includes master‑planned neighborhoods, single‑family and multifamily housing, mixed‑use, and hospitality developments. -Projects like Westhaven in Tennessee or The Laurel in Philadelphia blend urban design with hotel‑style amenities. -Build fiber‑optic infrastructure underground to maintain aesthetics and deploy curved, tree‑lined roads for visual appeal. -Only builds within its own master‑planned communities, ensuring design coherence across projects.

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