Contract Support Manager

Overview

Lead coordination, admin, and stakeholder management for safe contract work delivery.

Key Responsibilities

• report generation
• workstream management
• process mapping
• task management
• customer interaction
• team leadership

Tasks

-Produce periodic customer and management reports -Responsible for meeting and greeting customers and visitors -Assist the operational delivery team with day-to-day planning and works implementation -Be responsible for managing work streams including but not limited to; creation and submission of applications for payment, fleet support, creation of task numbers, contract administration and reporting of key contract data -Line manage, coach and support a dedicated team of co-ordination staff -Translate, technical and strategic information to their team in a manner that can be understood -Responsible for daily tasking of the team -Provide customer support and assistance as required -Support and chair customer meetings and attend site-based meetings -Co-ordinate and structure virtual and customer-facing engagements, ensuring effective scheduling of meetings and training sessions. -Managing processes and process mapping with the wider management team -Lead a team of co-ordinators to provide administrative support to the delivery teams -Cover for team members during periods of leave and absence

Requirements

• financial admin
• stakeholder mgmt
• communication
• full licence
• organisation
• conflict mgmt

What You Bring

-Understanding of financial administration -Excellent communication skills with the ability to lead a successful and motivated team -Excellent customer and stakeholder management skills -Confident communicator, able to express technical and financial information proficiently and succintly -Ability to attend sites and meetings often on live construction sites, often at short notice. -Full driving licence -Ability to support project finances, including supporting administration of the forecast and invoicing process -Experience working within a similar customer focused environment is essential -Excellent organisational skills -Deliver competent, structured and well lead training -The ability to independently deal with and manage issues as well as conflict

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Benefits

-Company pension scheme -Discounts on Cinema, Restaurants and Shopping with Telent Reward scheme. -BEN1 - Car Allowance -26 days holiday, plus public holidays, and the option to buy or sell days annually -Occupational health support and wellbeing Portal

About Telent

-Specializes in the design, build, support, and management of the UK’s critical digital infrastructure. -Operates across a wide range of industries including transport, emergency services, network providers, and the public sector. -Services encompass network planning, installation, and maintenance, as well as network construction and management. -Key areas of expertise include: Networks, Safety & Security, Control & Automation, Cyber Security, National Digital Infrastructure.

Sector Specialisms