Lead Concierge

Overview

Lead role overseeing concierge team, handling front desk, admin, and support tasks.

Key Responsibilities

• mail processing
• emergency log
• office supplies
• task scheduling
• compliance
• security monitoring

Tasks

-Receives and processes mail for the community -Maintains and updates log of emergency phone numbers and resident emergency face sheets -Ensures appropriate office supplies are on hand -Assists the Business Operations Director and Sales Counselor with special projects -Assigns daily task and ensure completion of tasks -Schedules Concierge Team Members to ensure appropriate front desk coverage -Assists the Business Operations Director in administrative tasks as assigned -Participates in and attends all in-service training as scheduled -Orders and maintains appropriate office supplies -Answers and screens all incoming calls in a courteous and professional manner -Ensures compliance with all Federal, State, and local regulations, as well as community policies and procedures -Coordinates maintenance of all office equipment -Monitors security alarms, resident emergency call system, and front door security

Requirements

• physical
• senior experience
• high school
• microsoft office
• interpersonal
• lift 25lb

What You Bring

-While performing the duties of this job, the associate is often required to stand, walk, sit, use fine and gross motor skills, reach with hands and arms, balance, stoop, kneel, crouch, talk, hear, and smell. -Experience working with the senior population -High school diploma preferred -Proficiency in computer skills, Microsoft Office (Windows, Outlook, Excel) with the ability to learn new applications -Strong interpersonal skills and capable of relating to a variety of people and personalities -An individual in this position will be required to lift or carry weight in up to 25 lbs. The associate must use proper body mechanics.

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Benefits

-Free Parking -401(k) Retirement and Matching -Referral Bonuses -Medical Coverage -Supportive Leadership -Dental Coverage -Paid Time Off (PTO) -Employee Assistance Program -Vision Coverage -Employee Discounts Program -Flexible Spending Account -Voluntary Life -Ancillary Benefits (Life/AD&D, Short Term Disability and Long Term Disability)

About Monarch Communities®

-Designs and operates premium senior living communities across the U.S. East Coast. -Delivers on-time, on-budget development and hands-on ownership of senior residences. -Projects include Independent Living, Assisted Living, and Memory Care communities in CT, MA, NJ, NY, and MD. -Each community features home-like architecture, common areas, and scratch-cooked meals to enhance resident comfort. -Emphasizes wellness-centric design with abundant natural light, shared spaces, and holistic care programs. -Headquartered in New York, the company is expanding via a centralized construction and development team.

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