IT Service Manager

Overview

Oversee and manage IT services for Dun & Bradstreet data within Siemens.

Key Responsibilities

• vendor management
• budget management
• security compliance
• service delivery
• performance monitoring
• incident management

Tasks

-Vendor Management: Develop and maintain relationships with Dun & Bradstreet, supporting with contract management and negotiation. -Budget Management: Oversee the IT service budget, including hardware and software procurement for managing Dun & Bradstreet data. -Compliance and Security: Ensure IT services comply with relevant standards, policies, and security protocols, particularly those related to data handling and privacy. -Service Delivery Management: Oversee the design, implementation, and delivery of IT services related to Dun & Bradstreet data, ensuring high quality and efficiency. -Performance Monitoring: Monitor and analyse the performance of IT services handling Dun & Bradstreet data, implementing improvements as needed. -Incident and Problem Management: Manage and resolve IT service issues related to Dun & Bradstreet data to minimize downtime and impact on business operations. -Service Strategy Development: Create and implement IT service strategies specifically for Dun & Bradstreet data that align with business objectives.

Requirements

• data management
• integration
• project management
• communication
• collaboration
• problem solving

What You Bring

-Communication: Strong verbal and written communication skills to interact with stakeholders at all levels. -Technical Proficiency: Strong understanding of D&B and MDG/business partner related data and processes, with a focus on data management and integration. -Project Management: Ability to manage multiple projects simultaneously, ensuring timely and successful delivery. -Problem-Solving: Excellent analytical skills to identify issues and implement effective solutions, particularly in data services. -Provider Management: Experience in managing relationships with service providers and vendors. -Driving the Service: Proactive in driving service improvements and ensuring service excellence. -Collaboration: Strong ability to work collaboratively with various teams and stakeholders.

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About Siemens

-The company drives progress with solutions in electrification, automation, and digitalization across industries. -With cutting-edge products and services, it leads sustainable innovation for industries like energy, manufacturing, and infrastructure. -Its impressive portfolio includes smart grids, automated factories, advanced healthcare technologies, and solutions for urban mobility. -Siemens’ digital solutions enhance efficiency and sustainability in everything from smart buildings to electric vehicles. -It has contributed to iconic projects, including energy-efficient train systems and automation in key industrial sectors. -Transforming how industries use digital technology to optimize operations and tackle global challenges.

Sector Specialisms