Graduate Development Program, Associate IT Business Partner, Customer Connections

Overview

Support and enhance the ConnectNow Salesforce portal for DER and customer connection applications.

Key Responsibilities

• troubleshooting
• bug reporting
• uat
• automation
• collaboration
• training

Tasks

-Troubleshooting: Be the front-line support for user issues, figuring out if problems are due to defects, user errors, or process gaps. -Feedback Provider: Share insights with business users about how potential process changes could impact Gridforce functionality and vice versa. -Bug Reporting: Submit bugs and user stories in JIRA to the ConnectNow Product Owner(s) for prioritization, ensuring issues are addressed promptly. -Collaboration: Work with business leaders, subject matter experts, customers, and team members to identify enhancements that improve user experience and data accuracy. -User Acceptance Testing: Coordinate with subject matter experts to complete User Acceptance Testing (UAT) for user stories and defects that affect the team. -Team Support: Assist team members with ad hoc process improvement, automation, and IT enhancement projects as needed. -Training Development: Create and present training materials to help users navigate Gridforce/ConnectNow effectively.

Requirements

• it degree
• work authorization
• driver's license
• salesforce
• jira
• sustainability

What You Bring

-Bachelor or Masters degree in Information Technology, Computer Science, Management Information Systems, or a related field from an accredited institution -Valid driver’s license required with a safe driving history that meets National Grid’s Safe Driver policy -Graduated between May 2025 and June 2026 -Enthusiasm for sustainability, renewable energy, energy efficiency, and/or other clean energy technologies -Ability to begin the National Grid Graduate Program on June 8, 2026, or July 13, 2026 -Work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States (such as sponsorship for an H-1B, TN, O, L, STEM OPT, or other employment-based work authorization) -Previous experience with IT user support, process improvement, customer service experience, user experience (UX) design, Salesforce, or JIRA

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About National Grid

-Plays a critical role in delivering electricity and gas to millions of homes and businesses. -Operates in both the UK and US, ensuring safe and reliable energy distribution. -Deeply involved in the development of renewable energy infrastructure, including wind and solar projects. -Key projects include cross-border power links to improve energy security and integrating low-carbon solutions. -Continually innovates to meet growing energy demand while reducing environmental impact. -Operates in both electricity and natural gas distribution across a vast geographical area in the US. -Invests in sustainability initiatives and clean energy infrastructure.

Sector Specialisms

Visa Sponsorship

-no visa sponsorship; candidates must have work authorization without future sponsorship.