Hard Services Manager
Robertson
Assure a sustainable future
Manage maintenance, repairs, small works and compliance for public sector facilities.
26 days ago ago
Expert & Leadership (13+ years), Intermediate (4-7 years), Experienced (8-12 years)
Full Time
North East England
Field
Company Size
3,000 Employees
Service Specialisms
Construction
Civil Engineering
and more
Sector Specialisms
Buildings
Infrastructure
Role
Description
ppm planning
compliance mgmt
sub‑contractor liaison
maintenance delivery
asset verification
fault resolution
As Hard Services Manager, you will oversee and manage the maintenance, repair, small works and compliance function for our public sector client. The Hard FM service consists of delivery of a planned and reactive maintenance service in accordance with key performance indicators and quality standards.
The Hard Services Manager will have line management responsibility for a multi disciplined direct delivery team and responsibility for managing delivery through specialist subcontractors.
People are at the heart of everything we do and achieve at Robertson. To fit right into the team you’ll be friendly, professional and care about the job you do; listen to customers and work with your colleagues to support them as a team; follow procedures that keep you and our customers safe and help us maintain high standards; share our pride in making a real difference.
- To plan PPM work for the maintenance team and sub-contractors using the FM CAFM system, and update the system diary to reflect any changes in PPM dates.
- Act as the engineering lead on the contract, ensuring that Gas Safe, Biomass etc are all maintained, and paperwork is compliant.
- Liaise with specialist sub-contractors to ensure their service is delivered on time, to the required quality and to the appropriate cost. Ensuring a quality service is received and any defects are rectified satisfactorily.
- To manage the delivery of maintenance activity including reactive, planned and small works throughout the assigned geographical region across multiple diverse client sites. Ensure delivery of a safe, customer focused, cost effective, efficient and compliant service in order to meet its contractual and legal obligations.
- Act in the role of Authorised Person Low Voltage for the contract, ensuring permits are issued in relation to complex systems.
- To carry out asset verification across the estate
- Where required, work on a hands-on basis with the maintenance team to review plant faults, identify and implement an appropriate resolution.
- To closely liaise with the client to ensure that all works delivered are to the required standard, that there are no disruptions to the school day and where appropriate agree remedial works.
- To ensure optimum delivery of responsive and cyclical maintenance work is carried out on time and efficiently to meet defined performance expectations.
Requirements
listening
driving licence
leadership
facilities management
cafm
bms
Listening enables us to work positively and collaboratively, and gives customers, partners and colleagues the assurance that their voices are always heard.
Due to the multi-site nature of this position, a valid UK Driving licence is required.
You’ll have previous experience of leading a multi-disciplined maintenance team in the provision of Facilities Management services and customer liaison. You'll be able to demonstrate your awareness of statutory requirements for compliance, and able to balance the needs of quality and profit on the contract. You will have previous experience using CAFM and BMS systems.
Benefits
- Private medical
- Private pension
- 33 days annual leave
- Free Health & Wellbeing advice
- Life assurance
- Cycle to Work scheme
- Company car or car allowance
- Annual flu vaccine
- Rewards platform for discounts with retailers, supermarkets, restaurants and more
Training + Development
Information not given or found
Interview process
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Visa Sponsorship
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Security clearance
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Company
Overview
£644 million
Annual Revenue
The company generated £644 million in revenue during the 2022/23 financial year.
- Known for comprehensive project delivery, from initial design to ongoing maintenance.
- Strong presence across the UK, with numerous regional offices enabling efficient project delivery.
- Involved in various sectors, including residential, commercial, industrial, and public sector developments.
- Expertise in multiple industries, enabling complex project management and high-quality results.
- Focus on innovation and sustainability, providing solutions that meet contemporary demands and future challenges.
- Able to adapt to changing market conditions and client needs, ensuring trust as a partner in construction and facilities management sectors.
- Headquarters located at Robertson House, Castle Business Park, Stirling, FK9 4TZ, United Kingdom.
- Family-owned company.
Culture + Values
- We listen: Listening enables us to work positively and collaboratively, and gives customers, partners and colleagues the assurance that their voices are always heard.
- We are professional: Our mix of prudence and diligence, care and attention to detail means that our customers have certainty and assurance in everything we do, and trust us to deliver.
- We take responsibility: Each of us is accountable for what we do. From the smallest detail to team safety and caring for our communities and the environment, we know that everything matters.
- We are determined to succeed: Every challenge is an opportunity. We work collaboratively and focus on safety, productivity and quality to find solutions we can be proud of and that provide a positive, lasting benefit.
- We are one team: We work as one - in our teams and partnerships, and with our customers. We respect each contribution, and everyone stands up to be counted. We are Team Robertson.
Environment + Sustainability
Net Zero by 2030
Environmental Ambition
Aims to achieve net zero emissions across all operations and projects.
Climate Positive by 2030
Positive Environmental Impact Goal
Committed to not only reducing emissions but also actively contributing to environmental restoration.
Awarded in 2023
Sustainability Recognition
Received the Sustainable Markets Initiative Terra Carta Seal for commitment to sustainable practices.
- Dedicated to delivering net zero carbon buildings with efficient operational energy performance.
- Recognized for efforts in sustainability and alignment with global climate goals.
Inclusion & Diversity
- Robertson Group is committed to fostering a diverse and inclusive workforce.
- Their strategy focuses on creating an environment where all employees are treated with respect and have equal opportunities.
- The company emphasizes the elimination of discrimination.
- They actively promote diversity and inclusion across all levels of the organization.
- They aim to cultivate a workforce that reflects the diverse communities they serve, ensuring that everyone feels valued and included.
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