Field Tool Technician – Southeast- Atlanta/Charlotte

Overview

Provide on‑site tool support, maintenance, training and consulting for customers across the Southeast.

Key Responsibilities

• calibration
• tool maintenance
• warranty repair
• service calls
• visit scheduling
• training

Tasks

-Independently coordinate and schedule customer visits based on availability and customer requirements -Conduct warranty evaluations and repairs of company tools and equipment at customer sites, ensuring minimal disruption to customer operations -Maintain professional customer relationships and provide technical consultation on tool applications and best practices -Conduct troubleshooting, repairs, and preventive maintenance on customer tools and equipment to ensure optimal functionality and minimize downtime -Respond to customer service calls for tool malfunctions, providing expert diagnosis and repair solutions at customer facilities -Follow all company safety requirements, procedures, and participate in safety reviews -Perform on-site calibration, testing, and commissioning of newly installed tools and equipment at customer locations -Maintain relationships with independent customers supported -Provide on-site tool support and maintenance services at customer facilities by: -Maintain customer tool inventories and service records; prepare detailed service reports and recommendations for customers -Provide onsite consulting services to the customer regarding tool operation and shop setup to maximize productivity of tool -Train customer personnel on proper tool operation, maintenance procedures, and safety protocols

Requirements

• 3+ years
• diagnostic software
• microsoft office
• mechanical aptitude
• customer service
• osha lifting

What You Bring

-Associate and technical degree preferred, 3+ years of field service or equipment maintenance experience required -Proficient in diagnostic software, equipment management systems and computerized maintenance programs preferred -Capable of taking verbal and written instructions, working independently at customer sites, and providing excellent customer service -Proficient in Microsoft Office Products, utilizing computer systems and software applications to generate customer service reports and maintain tool maintenance databases -Capable of lifting within OSHA-approved safe lifting limits and working at heights, in confined spaces, and various industrial environments at customer facilities. Must be comfortable with extensive travel (up to 80%) -Mechanical aptitude and high organizational skills -Capable of performing all field service functions including equipment setup, maintenance, and repair -Learning and understanding the company's line of tools, equipment, and specialized instruments used at customer locations -Proficient in reading technical manuals, schematics, shop math, and precision instrument reading

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Benefits

-In this role, you will qualify for a company vehicle, laptop, iPhone, corporate credit card and a car maintenance card. You will also be eligible for health and welfare benefits, 401K, life insurance, long and short-term disability, parental leave, tuition assistance and retiree benefits. Ask to review our Benefits-at-a-Glance for a complete list of benefits offered.

About Victaulic

-Revolutionized the pipe joining industry with the invention of the grooved mechanical pipe coupling. -Offers a wide range of products including pipe joining, fire protection, and fluid flow systems. -Serves industries ranging from energy and industrial sectors to infrastructure, water management, and construction. -Delivers innovative solutions for both small and large-scale projects across the globe. -Products are often used in complex, large-scale infrastructure projects like tunnels, bridges, and high-rise buildings. -Built a legacy of reliable, high-performance products that enhance the safety and efficiency of fluid systems worldwide. -Focuses on continuous innovation, remaining at the forefront of pipe joining technology to improve productivity for its clients. -A global leader in the field, providing engineered solutions for projects requiring exceptional durability and safety.

Sector Specialisms

Security Clearance

-background checks may be required as part of pre‑employment process.