Connection Coordinator

Overview

Coordinate customer connection enquiries, quotations, scheduling and delivery for up to 69kVA.

Key Responsibilities

• quote management
• sap management
• enquiry processing
• site visits
• payment processing
• standards recording

Tasks

-Raise, issue and manage customer's quotations -To assist with any compliance or UAT projects -Receive and process the customer's initial enquiries -Work co-operatively with others to achieve shared goals and improve the contribution of all members of the team -Operate work management tools (SAP and SAP CRM) and PC systems to help plan, issuing and completion of work -The Connection Coordinator will report directly to the Connection services Team Leader -Help investigate customer complaints and escalate -Record and co-ordinate Electricity Guaranteed Standards and GSOP Standards -Develop great relationships with customers -To assist the management team in the progression of the team and department, through other projects/ tasks that benefit the wider Connection services team. This may include financial, business process, regulatory or compliance activities -Facilitate the booking of surveyor site visits -Process payments for customers -Liaise with both operatives and contractors to support with any site issues

Requirements

• customer service
• computer literate
• keyboard skills
• gcse
• problem solving

What You Bring

-The nature of the business is such that the vast majority (at least 70%) of customers are one-off transactional customers; there is therefore only one chance to create a positive and lasting impression of the business. This requires customer-facing staff of the highest calibre that have been trained in and can explain technical and practical aspects in a way that can be understood by customers. -Computer literate and use a variety of systems with fast and accurate keyboard skills -Excellent customer service experience -Educated to GCSE level or equivalent -Initiative to resolve problems

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Benefits

-Switched On – scheme providing discount on hundreds of retailers products. -Personal Pension Plan – Personal contribution rates of 4% or 5% (UK Power Networks will make a corresponding contribution of 8% or 10%) -22 days annual Leave -Season ticket loan -Occupational Health support -Employee Assistance Programme. -Tenancy Loan Deposit scheme -Discounted access to sports and social clubs -Tax efficient benefits: cycle to work scheme

About Uk Power Networks

-It has built resilience through landmark innovation—funded by Ofgem—for projects like Low Carbon London and Flexible Plug & Play, pioneering smart grid integration. -The company architected and maintains private networks serving Heathrow, Stansted, London Underground and Canary Wharf, showcasing its aptitude in high-stakes infrastructure. -Its rollout of pole-support trusses and smart connection portals highlights a knack for clever engineering that minimizes disruption while boosting reliability. -From carrying legacy cables to orchestrating EV infrastructure and hydrogen experimentation, its story is one of transforming traditional power delivery for modern demands.

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