Talent Development Specialist

Description

The Talent Development Specialist plays a critical role in supporting The Michaels Organization’s business units by designing and delivering learning programs that drive operational excellence across our multi-family residential communities—including military, student, market-rate, and affordable housing sites.

This role focuses on creating scalable training initiatives that strengthen frontline performance and compliance in areas such as Power Leasing, Fair Housing, Safety, and Maintenance. By aligning learning programs with operational priorities, the Specialist ensures that employees at both corporate and field levels are equipped to deliver exceptional service and maintain high standards across diverse housing communities.

• Contribute to special projects and initiatives that enhance operational learning and community performance.
• Administer and manage training activities in the Learning Management System (LMS), including building learning paths, assigning training, tracking progress, and generating reports
• Provide user support, troubleshoot issues, and partner with IT, SMEs, and vendors to resolve technical challenges
• Support business unit initiatives by aligning training content with operational goals, resident experience priorities, and regulatory requirements.
• Maintain the LMS by managing users, updating hierarchies, configuring audiences, designing rules, and activating notifications
• Collaborate with marketing and communications teams to promote awareness and adoption of training programs across communities.
• Partner with property management leadership and subject matter experts to design and deliver training programs tailored to multi-family housing operations (e.g., leasing, fair housing compliance, safety, and maintenance).
• Oversee additional talent development platforms, including but not limited to Taking Flight and Frontline Leadership, and other vendor driven platforms
• Provide administrative support for program preparation, delivery, and evaluation, ensuring smooth execution and measurable outcomes
• Facilitate engaging workshops and learning sessions (in-person and virtual) for employees and leaders across military, student, market-rate, and affordable housing communities.
• Develop and maintain learning paths that reinforce operational standards, compliance requirements, and customer service excellence.

Requirements

• Strong understanding of adult learning principles and ability to tailor training to frontline housing staff.
• Experience facilitating classroom and virtual learning in a dynamic, engaging manner
• Preferred experience in property management, multi-family housing operations, or learning and development focused on compliance, safety, or customer service.
• Bachelor’s Degree in HR, adult learning, organizational development, instructional design or related field
• Demonstrated flexibility, problem-solving skills, and ability to foster teamwork and manage change
• Ability to manage multiple projects and programs simultaneously
• Customer service–oriented, self-motivated, and responsive; able to work independently and collaboratively under deadlines
• Experience with LMS platforms and Adobe Creative Suite (Photoshop, Premiere, Audition) preferred
• 1-3 years of HR related experience required.
• High proficiency in Google Workspace and Microsoft Office Suite
• Proficiency with Articulate 360 (Storyline, Rise), and other development applications is required

Benefits

Michaels teammates make a difference in the lives of residents, colleagues, and the communities where we live and work every day. To learn more about the total rewards we offer please visit our website.

We know Michaels’ promise of lifting lives starts with our teammates, so making sure every single teammate is happy, healthy, and set up for a successful future is important to us. As part of our team, you will enjoy a competitive wage, a comprehensive benefit package which includes Medical, Dental, Vision, prescription, etc., generous paid time off, a 401 (k) plan with a company match, and so much more. We believe in education – and in taking care of our own – so as an added incentive your children will be able to apply for the Michaels Employee Scholarship Program.

The range displayed on each job posting reflects the targeted base salary for the position. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.

$65,000-$75,000 Annually

• Grow with our organization through various professional development opportunities.

Training + Development

Interview process

Visa Sponsorship

Security clearance