Customer Service Consultant

Overview

Guide pre-construction customers, manage documentation and communication

Key Responsibilities

• contract processing
• customer liaison
• stakeholder collaboration
• approval coordination
• milestone reporting

Tasks

-Prepare and process variations, contracts, and associated paperwork, ensuring all documentation is complete and compliant. -Liaise with customers via regular phone calls and emails, building rapport and supporting them throughout the pre-construction journey. -Collaborate with internal stakeholders including sales, drafting, estimating, and compliance teams to gather updates and respond to customer queries. -Coordinate approvals, finance requirements, and other pre-construction documentation to ensure a smooth progression to site start. -Keep customers well informed of key milestones, providing clear written communication and ensuring all required documentation is delivered accurately and on time.

Requirements

• crm
• microsoft office
• organisational
• detail
• customer service
• communication

What You Bring

-Excellent organisational skills and a sharp eye for detail, ensuring accuracy across multiple documents and tasksConfidence using digital communication tools, CRM systems, and Microsoft Office. -Loan Market Elevate – expert financial solutions to support our customers’ property journeys -Proven experience in customer service, administration, or a related role within residential building, construction, or property. -Strong communication and interpersonal skills, with the ability to build trust and rapport with customers.

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Benefits

-Retail discounts across travel, groceries, and lifestyle -Competitive salary + flexible working options -Savings on home builds, trades, suppliers, and utilities -Generous leave – including parental, volunteer, and community service leave -Wellbeing support for you and your family (EAP, financial coaching, health programs) -Domaine Homes – affordable, stylish homes designed for modern families -Ongoing learning and development through the CPG Academy -Health and wellbeing perks – gym discounts, health insurance, annual nutrition & fitness check-ins

About Clarendon Homes

-Began as a one-house spec project in Sydney’s western suburbs. -Expanded into house-and-land packages, two-storey builds, and acreage homes in NSW and QLD. -Offers a range of design-led home options including single-storey, double-storey, acreage, knock-down rebuilds, and house-and-land packages. -Maintains over 80 display homes in NSW and QLD showcasing flexible and luxury design options. -Known for a family-run culture emphasizing local ownership, design innovation, and focus on liveability.

Sector Specialisms