IT Services Specialist II

Overview

Provides onsite IT support, PC builds, level 3 troubleshooting, and asset management.

Key Responsibilities

• pc procurement
• hardware ordering
• pc imaging
• remote support
• knowledge base
• issue resolution

Tasks

-Coordinate PC billing (to projects) with the Yard Manager -Coordinate with HR and PM to ensure known hardware and software is procured for employees -Coordinate with SHI partners for ordering, tracking, and delivery of new PC’s and peripheral devices -Document all solutions in Kace and Guru knowledge base -Procure additional hardware for project conference rooms (displays, workstation equipment, etc.) -Actively participates in larger and more complex projects within the department -Identify, investigate, resolve, and follow-up on problems that cannot be resolved by level 1,2 or EUC support -Manage any additional data transfer requirements for existing PC upgrades -Proactively identify and participate in process improvement projects, or assist other IT teams as requested -Follow established procedures or develop and document new solutions for issues discovered at the regional level -Reimage PCs for break/fix -Facilitates technical training for both end users and or peers -Facilitates collaboration between peer groups and other teams -Provide desk-side, telephone and remote computer support via Bomgar/Beyond Trust for the Region. -Identify, analyze, and track trending support issues. -Assist regional offices and project sites with; -Assist with ordering, building, tracking PCs for new hires or replacements as needed -Raise awareness of trending issues to the Manager on next steps -Provides guidance to peers and other partners (leads or facilitates peer group meetings, create documentation) -Process invoices for PC and hardware procurement

Requirements

• pc builds
• ms authenticator
• windows
• it support
• technical degree
• customer service

What You Bring

-High level of professionalism with desire to provide excellent customer service and positive support experience for customers -Technical degree/certification (bachelor's not required but recommended). -PC Builds -Ability to work independently and meet delivery deadlines -Mobile device set up (MS Authenticator) -Level 3 Ticket resolution -Self-motivated to continually learn and develop new skills. Willingness to strengthen technical skills through additional training. -Strong written and verbal communication skills. Ability to communicate effectively and efficiently with partners across the organization, both inside and outside of technology -Retired PC recycling/ donations / destruction or resell management -Hands-on technical experience with 3-5 years of IT Support troubleshooting preferred -Experience in desktop engineering/support and Windows operating systems -Network gear delivery and return to STL

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Benefits

-New PC Inventory -Increased flexibility for jobsite and remote office travel around the region -Conference room AV support

About Mccarthy Building Companies, Inc.

-Evolved from a regional lumber business into one of America’s oldest privately held national builders. -Serves diverse sectors including energy, infrastructure, industrial, water, and marine with end-to-end construction services. -Known for tackling complex projects such as hospitals, labs, airports, and parking structures. -Features include blending traditional craftsmanship with modern design-phase innovation. -Balances large-scale capability with local expertise and deep community roots.

Sector Specialisms