Centralized Operation Support

Overview

Manage inbound service calls, route inquiries, update accounts, support HVAC customers.

Requirements

• independent
• call center
• building systems
• high school
• ms office
• problem solving

What You Bring

-Able to work independently in a self-directed mode to meet defined goals and customer objectives. -Previous call center experience is a plus. -Able to effectively communicate and follow up with customers in a busy service Centralized Operations Support Center environment. -Demonstrates ability to simultaneously handle a large and diverse number of service activities where tact and cooperation are crucial. -Possesses building systems knowledge or aptitude, demonstrated proficient written and verbal communication skills, problem solving skills, and the ability to multi-task. -High School diploma or equivalent with one to two years related experience in service coordination for a service organization. -Familiar with personal computer-based applications such as Windows and MS Office (MS Word, Excel).

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About Johnson Controls

-Pioneered the electric thermostat, launching the building controls industry. -Evolved into a global leader in smart building systems through over a century of innovation. -Typical projects range from HVAC installations to integrated smart systems in hospitals, airports, stadiums, and data centers using their OpenBlue digital platform. -Expertise covers HVAC, fire detection and suppression, security systems, energy management, and facility services. -Earned LEED Platinum certification for its North American headquarters and supplied smart systems to landmarks like Burj Khalifa and Taipei 101.

Sector Specialisms