IT Support Specialist

Overview

Technical support, system analysis, and IT operations for employees across rotating shifts

Key Responsibilities

• process automation
• system upgrades
• troubleshooting
• technical support
• system design
• documentation

Tasks

-Collaborate with IT team members to design and implement process improvements and automation solutions. -Ensure compliance with company IT policies, procedures, and security standards. -Participate in the planning and implementation of system upgrades, enhancements, and new technology deployments. -Analyze user needs and consult with users to determine hardware, software, or system functional specifications. -Troubleshoot and resolve complex hardware, software, and network issues, including root cause analysis and implementation of long-term solutions. -Provide Tier I, Tier II, and Tier III technical support, including advanced problem-solving and systems analysis. -Design, develop, document, analyze, create, test, and modify computer systems or programs, including prototypes, based on and related to user or system design specifications. -Develop and maintain technical documentation, including system specifications, user guides, and troubleshooting procedures.

Requirements

• comptia a+
• network+
• microsoft fundamentals
• systems analysis
• help desk
• computer science

What You Bring

-Advanced technical knowledge of computer systems, software applications, and network technologies. -Must have specific vision abilities to include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. -Demonstrated experience in systems analysis, programming, or systems design. -Minimum of 2 years technical knowledge of computer systems, software applications, and network technologies. -Advanced technical Certifications include CompTIA A+, Microsoft Certified Fundamentals/ 900 Series, Network+ -Must occasionally lift and/or move up to 50 pounds. -Familiarity with help desk operations or ticketing systems. -Excellent analytical, problem-solving, and communication skills. -Fluent in English and Spanish -Must be able to stand, walk, sit, climb, and balance in varying conditions. -Strong customer-focused with a proactive, helpful and team-oriented mindset. -B.S. degree in Computer Science, Information Systems, or related field, or equivalent years of experience. -Effective time management, task prioritization and strong initiative skills.

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Benefits

-The chance to make a lasting difference for communities across the U.S. -Opportunities for professional growth and advancement.

About Ceres Environmental Services, Inc.

-Founded with a mission to deliver high-quality environmental and remediation solutions. -Specializes in a range of environmental services from hazardous waste removal to site remediation. -Notable for its expertise in managing complex industrial and water-related projects. -The company has grown by consistently providing reliable and efficient solutions to both public and private sector clients. -Ceres offers comprehensive, turnkey services for both large-scale infrastructure projects and smaller, targeted environmental interventions. -They are trusted by numerous industries including government, industrial, and commercial clients. -Known for their swift response in emergency spill containment and environmental recovery projects. -Their team is equipped with cutting-edge technology to ensure environmentally responsible outcomes.

Sector Specialisms