Regina Pats Hockey Club - Coordinator, Ticket Operations

Overview

Coordinate ticket sales, reporting and customer service for Regina Pats.

Key Responsibilities

• ticketmaster
• inventory management
• sales reporting
• mobile ticketing
• revenue forecasting
• customer service

Tasks

-Support audit processes by providing sales documentation and assisting with ticket revenue inquiries -Contribute to the development and refinement of reporting processes to enhance efficiency and accuracy -Manage ticket inventory, allocations, and holds in coordination with internal stakeholders -Work with the Marketing and Sales teams to develop and execute a yearly Ticketing Marketing Plan -Track and report ticket sales data to the Finance Department on a daily, weekly, and monthly basis (as per the frequency requested by the Finance Department) -Execute the creation, administration and build of all Regina Pats events in the Ticketmaster Archtics System, Ticketmaster Event Management Online Tool System and My Pats Account Manager System (preseason, regular season and playoffs, season tickets, vouchers and experiences) -Generate and maintain accurate sales reports using CRM and ticketing systems -Monitor and analyze ticket sales performance metrics, highlighting variances or discrepancies as needed and bringing those to the attention of the Director of Sales, Vice President, Business Operations and the Finance Department -Day-to-day management and execution of one-to-one inbound customer sales via in inbound office, over the phone and email ticket requests -Support the implementation of mobile ticketing, digital delivery, and other tech initiatives -Process season ticket sales, renewals, packages, vouchers, group and team packages, fundraising programs, sponsor ticket payments and ticket fulfillments -Work collectively and efficiently with the Brandt Centre Box Office staff, Security staff and Guest Relations staff to ensure all ticketing policies and procedures are being followed -Process and fulfill internal and external ticket requests, including VIPs, sponsors, staff, and media -Assist in forecasting revenue trends based on ticket sales performance and historical data -Lead, perform and provide exceptional customer service to fans, partners and the general public when assisting with and fielding ticketing related questions and inquiries. -Development and management of season ticket renewals, including invoicing, processing of payments and creation and management of payment plans -Complete strategic management of ticket inventory for group sales and online sales -Managing financial reporting related to ticket revenue, trends and forecasting -Create and run detailed sales reports (gameday sales, scanned attendance, season ticket sales and Ticketmaster reports) -Collaborate with the Finance Department to provide timely and detailed ticket sales summaries and projections -Ensure compliance with all ticketing policies and data security standards -Assist with ticket pricing structure and ticket options -Reconcile ticket sales revenue with finance records, ensuring accuracy and compliance with internal policies -Collect and process orders or refunds for complimentary, single game, group, fundraising, premium and season tickets -Lead day-to-day management, implementation and service of the Ticketmaster Archtics and My Pats Account Manager System -Troubleshoot all issues, including inquiries as it relates to the My Pats Account -Monitor ticket sales trends and provide insights to the Director of Sales and Vice President, Business Operations

Requirements

• problem solving
• troubleshooting
• ticketing
• digital entry
• account access

What You Bring

-Problem solve and troubleshoot ticketing issues and problems including ticket scanning/entry, digital entry and Account Manager access

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About Brandt Group Of Companies

-The company operates in several key sectors, including industrial, energy, infrastructure, and utilities, delivering projects that span from heavy civil work to renewable energy solutions. -Brandt specializes in offering integrated solutions for complex projects, leveraging its extensive knowledge base and a commitment to quality. -Notable projects include providing advanced technology and machinery for industrial sectors, as well as contributing to sustainable energy solutions. -With a strong foundation in the construction and engineering industries, Brandt has built a solid reputation for delivering large-scale, mission-critical projects across North America.

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