Billing Service Delivery Lead

Overview

Lead day-to-day mass market billing operations, vendor management and process improvement.

Key Responsibilities

• billing operations
• vendor management
• process improvement
• data reporting
• dashboard management
• system enhancements

Tasks

-Collaborate with functional leads and process owners to drive system enhancements, process improvements, and knowledge sharing across teams -Proactively manage vendor relationships to ensure high-quality billing outcomes and compliance with contractual KPIs and SLAs -Govern the integrity and maturity of billing, metering, and exception management processes, acting as a subject matter expert to optimise BPO operations -Lead analysis and reporting to improve billing delivery, exception handling, and customer experience, maintaining dashboards and procedural documentation -Drive efficiency initiatives by identifying gaps in delivery targets, supporting process improvements, and ensuring alignment with business objectives -Influence business strategy and shape success in a newly restructured billing team -Lead billing operations and drive improvements for a leading energy retailer team

Requirements

• ms office
• analytical
• billing
• demand tariffs
• vendor governance
• communication

What You Bring

-Excellent analytical, mathematical, and problem-solving abilities, with proficiency in MS products -Minimum 5 years’ experience in Mass Market billing, with knowledge of Demand Tariffs, Solar Customers, and electricity/gas billing compliance -Proven experience in vendor governance and BPO operations, ideally within the energy industry -Strong communication and stakeholder engagement skills, comfortable presenting to all levels of management

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Benefits

-Attractive hybrid work model | Energy Discounts | Career Growth Opportunities

About Alinta Energy

-Quickly embraced both electricity and gas markets. -Balances commercial scale with nimble project delivery. -Portfolio spans generation from gas turbines to cogeneration, complemented by growing renewables and storage. -Operates major gas-fired plants like Pinjarra and Newman, plus large-scale thermal and battery assets. -Specialist in integrated energy solutions—gas supply, power generation, retail and energy trading across Australia and New Zealand. -Co-owns part of the Goldfields Gas Pipeline and funded the launch of Reeves Plains gas-turbine station. -Ink a landmark four-year shirt sponsorship with the Australian men’s cricket team in 2018.

Sector Specialisms

Security Clearance

-immigration checks -reference checks -criminal background checks -qualification checks -additional checks for finance roles