Assistant General Manager

Overview

Assist GM in overseeing property operations, staff, finances and resident experience.

Key Responsibilities

• promotional materials
• work orders
• budget management
• lease administration
• revenue management
• utility billing

Tasks

-Manage promotional material and property incentives meeting marketing and concession budget. -Coordinate work orders with appropriate staff or vendors to ensure requests are being met on time, necessary communication is sent to residents and customer satisfaction remains high. -Promote harmonious relations among residents, parents, staff, and surrounding community, while enforcing company policies and standards. -Prepare, respond and advise on all community aspects including market, physical condition, policies, procedures and onsite emergencies with partner departments. -Achieve the highest possible net operating income (NOI) through the implementation of effective cost control, revenue improvement efforts; and effective budget management. -Assist the General Manager with the training, coaching, development and leadership of exceptional team members. -Manage the successful execution of customer experience initiatives, engagement initiatives and additional marketing opportunities. -Perform lease processing and administration, to ensure accuracy of property management software. Perform regular audits of property management software and leases as needed. -Deliver legal and resident notices and files evictions in compliance with current policy and local ordinances. -Manage all customer sales interactions, both personally and through directing team members in alignment with company standards. -Assist Manager to oversee monthly reports, budget targets, and variance reports as needed. -Oversee collections efforts at the property, in order to keep delinquencies under 2% of income. -Regularly inspect grounds, interior and resident amenities / general common areas to ensure that the facilities comply with all codes and company standards. -Responsible for a safe experience for employees, residents and guests by overseeing curb appeal, common areas and preventative maintenance. -Maintain occupancy at or above 99% and collections at or above 98% of potential income. -Responsible for timely submissions of all necessary paperwork for invoicing, payroll, hiring, etc. -Assist Manager as needed to coordinate, schedule, and supervise activities of all contracted services, including, but not limited to: pest exterminators, trash collectors, landscaping, snow removal, turn contractors, and major repair contractors -Assist with attracting candidates both on and off campus, hiring new team members and improving employee retention. -Provides leadership for the Community by setting a Service Excellence standard and inspiring the teams to achieve it. -Provide expert direction on sales and revenue goals by partnering with the Centralized Sales Team and lead other team members to achieve them. -Manage all resident accounts and utility billing, coordinate accounts receivables, and maintain regular auditing and documenting.

Requirements

• microsoft office
• entrata
• fair housing
• bachelor
• hiring
• team builder

What You Bring

We conduct criminal background and drug screening. Our Assistant General Manager are customer-centric mindset individuals, who are team builders and leaders who provides support, mentorship and direction to ensure a high level of Employee and Resident engagement. Must be prepaid to act as General Manager in their absence. -Proficiency in Microsoft Outlook, Word, and Excel and Property Management software (Entrata). -Working knowledge of market rate and LIHTC programs and Fair Housing Laws and EEO Laws. -A Bachelor degree; or 1 years’ experience in the student/multi-family housing industry; or equivalent combination of education and experience. -Strong skills in hiring and staff development, budgeting and marketing planning, scheduling & managing operations.

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Benefits

CLS Living's mission is to provide an unparalleled resident experience and workplace environment. We strive to create value through building a world-class team of passionate individuals, a commitment to a positive company culture, and delivering groundbreaking style and design. Each new day is an opportunity for growth as we invest in our team and our goals to remain a best-in-class organization. CLS Living is very proud to be recognized as a certified Great Places to Work company. -Employee assistance program -Parental leave -Relocation assistance -Life insurance -Fun and flexible work environment -Health, Dental and Vision -Generous paid time off -401(k) matching -Professional development assistance -Flexible spending account -Unparalleled company culture -Opportunities for growth and advancement -Health savings account

About Campus Life & Style

-Redefines student living through stylish, hospitality-inspired communities. -Backed by Vesper Holdings, blending boutique design with upscale amenities. -Revitalizes underperforming assets and delivers turnkey management solutions. -Innovative approach earns industry recognition, including 'Best Innovator' awards. -Projects feature boutique-hotel-style interiors and resort-grade amenities. -Deep expertise in student housing with senior leaders from top firms. -Creates curated study and social spaces for student success.

Sector Specialisms

Security Clearance

-criminal background and drug screening will be conducted.