Partner Success Manager, Visual Lease

Description

• Monitor and report on partner enablement activities, solution adoption, and customer success outcomes, providing regular updates to Senior Manager of Customer Success for strategic alignment and performance tracking.
• Participate in ongoing reviews of partner projects and create shared action plans for continual growth.
• Collaborate with product, marketing, and customer success teams to create enablement materials and campaigns.
• Design and deliver onboarding, training, and certification programs tailored to corporate real estate lease management and lease accounting.
• Facilitate collaboration and knowledge sharing between partners and internal teams (product, engineering, customer success, etc.).
• Assist in organizing partner-focused events, workshops, and webinars to foster learning and engagement.
• Help build joint strategic plans and partner scorecards to drive growth and maximize adoption and value derived from our solutions.
• Support partners in driving adoption of our technology solutions, ensuring alignment with client needs and success metrics.
• Serve as the primary point of contact for assigned partners, focusing on their enablement and success.
• Build strong, trust-based relationships with broker partners, lease admin teams, accounting partners, and customer success teams, becoming a valued resource to the partner.
• Develop resources and best practices to help partners position and implement solutions effectively for their clients.
• Act as a strategic advisor to partners, helping them navigate challenges and leverage available resources.
• Collect partner feedback and share user insights internally to increase overall partner performance.
• Track KPIs such as partner engagement, training completion, solution deployment, and client satisfaction.
• Gather feedback from partners to inform continuous improvement of enablement programs and product enhancements.
• Monitor deployment health and customer satisfaction with partner engagements; assess progress, identify risks, and create mitigating strategies.

Requirements

• 4+ years of experience in partner enablement, customer success, professional services management, or technology partnerships within SaaS, corporate real estate, lease administration, or lease accounting.
• Experience with real estate technology platforms, lease administration software, and accounting systems.
• Analytical and detail-oriented, with strong organizational skills and the ability to multitask.
• Bachelor’s degree in business, Real Estate, Accounting, or a related field required from an accredited, not-for-profit, in-person college/university.
• Proven track record of commitment and success in previous employers.
• Excellent communication, facilitation, and relationship-building skills.
• Familiarity with partner portals, CRM systems (e.g., Salesforce), and enablement platforms.
• Strong knowledge of and ability to interpret process for corporate real estate workflows, lease management platforms, and accounting solutions.
• Demonstrated success in developing and executing partner enablement programs.
• Ability to work cross-functionally in a fast-paced, matrixed environment.
• Willingness to travel up to 25% as needed for partner engagement and events.
• Experience presenting complex solutions in an easy-to-understand manner.
• Post-graduate degree or advanced certifications (i.e. MBA, CPA)
• Strategic thinker with a passion for learning and helping others succeed.

Benefits

• Employee stock purchase plan
• Access to CoStar Group’s Diversity, Equity, & Inclusion Employee Resource Groups
• Life, legal, and supplementary insurance
• Paid time off
• Tuition reimbursement
• 401(K) retirement plan with matching contributions
• Virtual and in person mental health counseling services for individuals and family
• Complimentary gourmet coffee, tea, hot chocolate, fresh fruit, and other healthy snacks
• Commuter and parking benefits
• On-site fitness center and/or reimbursed fitness center membership costs (location dependent)
• Comprehensive healthcare coverage: Medical / Vision / Dental / Prescription Drug

Training + Development

Interview process

Visa Sponsorship

Security clearance