Customer Development Director

Overview

Drive nightlife brand growth by acquiring and retaining customers

Key Responsibilities

• market research
• data analysis
• customer outreach
• relationship management
• strategy development
• trend monitoring

Tasks

-Monitor customer feedback and satisfaction levels to identify areas for improvement and implement appropriate strategies to enhance the overall customer experience -Conduct regular market research and analyze customer data to gain insights into customer preferences, behaviors, and expectations -Regularly communicate with customers through various channels, including social media, email newsletters, and in-person interactions, to provide updates on upcoming events, promotions, and personalized offers -Build and maintain strong relationships with key customers, influencers, and industry stakeholders to maximize customer loyalty and repeat business -Collaborate with the marketing team to create compelling advertising and promotional materials to engage and retain existing customers -Act as the main point of contact for customer inquiries, concerns, and feedback, and proactively address and resolve any issues to maintain positive customer relations -Utilize data-driven insights to develop and implement strategies that align with customer needs and market demands -Develop and execute effective strategies to attract new customers and increase the customer base of all nightlife -Stay up to date with industry trends, market dynamics, and competitor activities to identify opportunities for innovation and growth -Identify target markets, conduct market research, and implement targeted promotional campaigns to reach potential customers

Requirements

• leadership
• customer development
• nightclub
• financial acumen
• bachelor's
• ms office

What You Bring

-Ability to effectively achieve business unit goals and objectives by implementing strategic and operational plans, budgets, and best practices; and monitoring and evaluating results -Strong leadership skills and the ability to organize effectively, delegate responsibility, solve problems quickly and communicate clearly -Ability to maintain confidentiality of sensitive guest and company information -Ability to actively influence and drive collaboration with individuals or groups at various levels within and outside of the organization -Must be willing and able to work a flexible schedule to include holidays, nights, and weekends -Demonstrated ability in maintaining consistent, high-quality service levels -Six (6) years of experience in customer development, customer relationship management, or a related role within the nightlife or hospitality industry -Highly motivated and energetic personality with a strong commitment to excellence in hospitality -Bachelor’s degree in hospitality management, business administration, or a related field and/or equivalent combination of education and experience -Ability to provide leadership and direction contributing to the success of the organization through engaging, developing, and mentoring individuals and teams -Strong understanding of the nightclub industry, market dynamics, and customer preferences -Strong financial acumen, with the ability to analyze financial data and make informed decisions -Exceptional leadership and management skills, with the ability to motivate and inspire teams -Excellent communication and interpersonal skills -Advanced computer skills, including proficiency in MS Office

People Also Searched For

Benefits

-Work in a fast-paced, busy, and somewhat stressful environment

About Fontainebleau Las Vegas

-A premier destination on the Las Vegas Strip, blending luxury with excitement and world-class entertainment. -With a stunning design, the resort offers a variety of accommodations, dining options, and nightlife experiences. -Known for its innovative architecture and dynamic energy, Fontainebleau Las Vegas is poised to redefine hospitality in the region. -The resort focuses on creating unforgettable experiences through luxury services, exclusive events, and exceptional amenities. -Boasting a vast selection of entertainment venues, including high-end nightclubs, theaters, and performance spaces. -A true icon in the making, Fontainebleau Las Vegas is positioned to be one of the most sought-after destinations in the city.

Sector Specialisms