Technical Production Support Specialist

Overview

Provide end‑user technical support for vegetation management software and IT assets.

Key Responsibilities

• ticket management
• data administration
• ios support
• asset database
• security compliance
• office365 support

Tasks

-Ensure compliance with FirstEnergy Cyber Security requirements -Provide exceptional customer service to VMS end users -Attend staff meetings as required -Provide IT solutions and information for users and mobile devices -Adhere to Computer Use Agreement policies -Provide administrative assistance for VMS data handling (~80–90% of duties) -Assist with onboarding, offboarding, and employee transfers -Maintain Mobile Asset Database (ITNow or equivalent) for personnel and issued equipment -Assist with login activation, Microsoft Office 365 apps, and PowerBI usage -Activate and troubleshoot wireless cellular accounts on iOS devices -Identify and log software enhancements and defects (Quality Center or equivalent) -Address user non-compliance issues with staff and management -Create, respond to, and resolve VMS Support Desk tickets -Share screens to resolve support tickets -Communicate lessons learned and global updates from daily support -Ongoing training and assistance with obtaining industry certifications. -Investigate and resolve data issues within VMS software (~80–90% of duties) -Escalate unresolved tickets to appropriate departments or vendors -Issue computer hardware and accessories as needed -Provide general support for iOS mobile devices (VPN, Bluetooth, software/hardware upgrades)

Requirements

• active directory
• multifactor authentication
• vegetation management
• support desk
• license provisioning
• bilingual

What You Bring

-License provisioning -Integrate knowledge of Utility Vegetation Management and VMS to enhance support -Superior problem-solving and technical computer skills to provide Support Desk ticket resolution -Ability to work independently and manage time and tasks to complete work by defined deadlines -Ability to handle and track hardware in support of software and user -Bi-lingual (English/Spanish) is a plus. -Multifactor authentication support -Prior experience training or supporting training on software/s to new or returning users -Prior experience with support of data, databases, and Support Desk -Prior experience Vegetation Management software/technology. -Excellent customer service and communication skills in a fast-paced environment with ability to multitask -Knowledgeable about Utility Vegetation Management practices. -All job offers are subject to pre-employment drug screening and a background check. -Ability to travel with possible overnight stays (5 - 10%) -Unless otherwise noted, we do not sponsor employees for work authorization in the U.S. for this position. -Ability to work from office setting 100% of time -Active Directory user provisioning

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Benefits

-Day 1 of Employment: Medical/Dental/Vision/VOYA/Paid Holidays/EAP (Full-Time Employees). -After 3 months: 401K, Life Insurance, Vacation Accrual, Short and Long-term Disability, Paid Maternity Leave. -Paid Sick Time. -Industry competitive pay. -Company sponsored Boot and clothing program (Full-Time Employees). -Weekly Pay Cycle. -Participation in Referral Bonus Program.

About Arbormetrics Solutions, Llc

-It began as a specialized consultant to utilities and municipalities, building credibility one successful project at a time across North America. -Leveraging its ARBORLINE platform, the company seamlessly coordinates electronic work planning, GIS mapping, landowner outreach, and quality auditing. -Its projects typically span utility line clearance, damage assessments, regulatory notifications, and data-center/solar-farm environmental support. -Known for real-time project dashboards, field-drone integration, and civil support, it frequently brings transportation and infrastructure projects into its portfolio. -Safety training is built into daily routines—its 'Target Zero' program, hazard reviews, and certifications (OSHA, ISNetworld, Avetta) ensure no-injury goals. -Unusually, it embeds monitoring tech in field devices—tracking assets and workforce in real time, a capability that some regard as cutting-edge, others as intrusive.

Sector Specialisms

Visa Sponsorship

-no visa sponsorship will be provided for this position.

Security Clearance

-applicants must pass a pre‑employment drug test and a criminal background check.