Service Desk Support Analyst

Overview

First point of contact providing IT support for hardware, software, and mobile devices.

Key Responsibilities

• mobile support
• device activation
• mdm management
• customer support
• issue resolution
• service desk

Tasks

As a Service Desk Support Analyst, you are the first point of contact for company-wide IT support. This position will assign and respond to requests and inquiries via phone, email, and in-person for all customer tools and solutions. Critical for success are strong professional management and communication skills. -Support all mobile devices and processes in place. Support mobile devices online per cellular vendor: activate lines and devices, add user accounts and perform status changes. Maintain, upgrade and deploy mobile devices, software and applications and support MDM solution. -Create a positive customer support experience and build strong relationships through deep problem understanding, ensuring timely resolution or escalation, communicating promptly on progress, and handling customers with a professional attitude. -Provide technical assistance and support, either in person or over the phone, for incoming queries and issues related to computer systems, software, and hardware. Follow up with customers to ensure issue resolution and gain feedback on usage.

Requirements

• associate’s degree
• driver license
• windows
• apple
• active directory
• communication

What You Bring

-Associate’s degree, 0-4 years of relevant experience, or an equivalent combination -A valid driver license for the type(s) of vehicles you may be driving and an acceptable driving record -You have strong time management, verbal, and written communication skills -Competent with Windows Operating Systems and Apple technologies (required) -You enjoy collaborating and communicating with your teammates -You thrive in fast-paced environments under tight deadlines -Experience with Active Directory

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Benefits

-We reward hard work and dedication with limitless opportunities -We invest an average of $5,000 per employee on training each year -Michels offers a comprehensive benefits program, including Health, Dental, Life, Flexible Spending Accounts, Health Savings Account, Short Term and Long-Term Disability Insurance, 401(k) plan, Legal Plan, and identity theft and monitoring plan. 15 to 25 days of paid time off and 8 paid holidays annually.

About Michels Corporation

-With expertise spanning pipelines, energy, utilities, and transportation, the company has become a trusted partner for some of the nation's most complex projects. -Michels’ work includes everything from building and maintaining pipelines to constructing highways, bridges, and energy facilities, serving sectors like energy, infrastructure, and transportation. -The company is known for its specialized knowledge in heavy civil construction, including underground and aboveground utilities, as well as horizontal directional drilling (HDD) technology. -Michels’ success lies in its ability to manage large-scale, high-visibility projects with efficiency, safety, and precision, earning a reputation for tackling the most challenging jobs. -Among its notable achievements, Michels has been a key player in large pipeline installations, utility construction, and environmental remediation, making significant impacts on both local and national levels. -The company also sets itself apart with a forward-looking approach to technology, implementing advanced techniques and equipment that push the boundaries of the industry.

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