Field Service Manager

Overview

Manage field service team, budgets, contracts, and customer equipment support.

Key Responsibilities

• project exec
• preventive maintenance
• tool management
• fsm support
• logistics planning
• safety compliance

Tasks

Interfaces with Clients, Field Service Team, Engineering, and other Andritz Representatives. The duty of the Field Service Manager is to provide service and personnel in support of ANDRITZ Separation Inc. (and ASTI) customers to assist with installation, startup, and process performance, training and service of the equipment supplied. The Field Service Manager will work within the guidelines, established by the Service Centers Manager. -Develop and implement standard field service policy and procedure processes -Responsible for direct communication and logistical support by planning, scheduling each intervention as efficient possible. -Approve reports and expenses prepared by the Field Service Team members prior to billing the customer. -Comply with all safety policies, practices and procedures to ensure compliance with OSHA requirements. -Manage the execution of selected repair or rebuild projects for assigned Product Group for the Service Department. -Assist the part department with recommended spare and wear items to existing and new customers as needed. -Responsible that all product training criterias are developed, scheduled, followed and recorded for history and for measuring individual sustainment in product knowledge. All focus to be on absorption targets to minimize tech idle times -Manage the execution of Service Contracts for preventative maintenance on customer’s equipment. -Make recommendations for maintenance to owners of equipment and technicians during service visits. -Assist in the hiring, development and performance evaluations for service team members -Responsible for ASM and Product Specialist support in quoting, negotiating and meeting margin targets related to only FS topics -Manage overall department profit loss, budgeting, employees -Ensure customers receive completed service reports for repairs and maintenance performed on their equipment by the Service Department. -Coordinates jobsite plan and arranges logistical support in order for technicians to minimize jobsite delays working through the Inventory Coordinator tracking all assigned FS tooling -Ensure all safety requirements are being followed by the service group and perform regular audits. -Review and assist with execution scope to support quotations and service contracts for customers. -Maintain adequate tools and accountability for service of customer’s equipment. -Provide support that all technicians use the Field Service Module (FSM) to its fullest potential

Requirements

• drawings
• travel
• microsoft
• sap
• maintenance
• andritz

What You Bring

-Experience at reading basic engineering drawings and parts manuals. -Travel as needed for training and knowledge sustainment. -Computer Skills: Microsoft (Windows, Word, Excel). -Strong knowledge of SAP for quotations and evaluation of margin analysis. -Ability to identify requirements for scheduled maintenance of equipment. -Working knowledge of ANDRITZ supplied equipment.

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