Shift NOC Engineer

Overview

Monitor and manage facility systems, network performance, incidents, and documentation in a 24/7 NOC.

Key Responsibilities

• network docs
• performance monitoring
• incident management
• alarm analysis
• change management
• facility systems

Tasks

-Maintain accurate and up-to-date network documentation for BMS systems, including network diagrams, configurations, and procedures. Document network changes, troubleshooting steps, and resolutions for future reference. -This includes monitoring network performance, analyzing logs, and responding to alerts and incidents. -Incident Management: Handle and manage network incidents, including recording incidents, escalating as needed, and ensuring timely resolution. Collaborate with cross-functional teams, such as engineering team, system administrators, and vendors, to resolve complex issues. -Perform alarm analysis and propose suggestion to reduce the alarms to the engineering team. -Documentation: Maintain accurate and up-to-date documentation, including network diagrams, standard operating procedures (SOPs), and incident reports. -Ensure uptime and availability of all facility-related services. -Shift Handover: Ensure smooth transitions between shifts by providing thorough updates and documentation to the next shift or manager. -Continuous Learning: Stay up-to-date with emerging network technologies, industry best practices, and advancements in network monitoring tools. Continuously enhance technical skills through self-learning, training, and certifications. -Monitor and manage critical facility systems such as power (including generators), cooling (HVAC), and fire suppression. -Change Management: Participate in change management processes, ensuring that changes are properly planned, tested, and implemented with minimal disruption to data centre services. -Conduct “eyes on glass” for the facility equipment alarms. -Collaboration and Communication: Collaborate with other IT teams, including network engineers, system administrators, and help desk personnel, to address network-related issues. Communicate effectively with stakeholders, providing timely updates on network incidents and resolutions.

Requirements

• itil
• network security
• noc
• 3+ years
• network monitoring
• troubleshooting

What You Bring

-Proficiency in troubleshooting network issues and conducting root cause analysis. -Experience with network monitoring tools and technologies eg. ITIL. -Understanding of network security principles and practices. -A diploma or degree in Information Technology, Computer Science, or a related discipline is often required. -Experience: Relevant experience in a NOC or data centre environment is beneficial, with a minimum of 3 years being common for some roles. -Familiarity with network hardware, such as routers, switches, firewalls, and load balancers.

People Also Searched For

Benefits

-24/7 operational environment, including on-call rotations.

About Jll

-Founded over 200 years ago, JLL has become a global leader in real estate services and investment management. -With a presence in over 80 countries, JLL offers a wide range of services, including property management, advisory, and capital markets. -JLL manages iconic properties like the Shard in London and works with Fortune 500 companies to optimize real estate portfolios. -The company is known for its innovative solutions in real estate technology and sustainability. -Typical projects include large-scale urban developments, corporate relocations, and infrastructure advisory. -JLL has pioneered the integration of data-driven insights into real estate decision-making. -The company’s expertise spans across diverse sectors, such as residential, commercial, industrial, and infrastructure. -Notable for its long-standing history, JLL continues to shape the global real estate landscape.

Sector Specialisms