Service Agreement Manager - Food Processing Equipment

Overview

Manage service agreements, drive revenue, and ensure customer satisfaction in poultry equipment.

Key Responsibilities

• site support
• proposal review
• forecasting
• scheduling
• reporting
• service execution

Tasks

-Provide customer site support, audits, and service reviews to uphold high standards of productivity and efficiency. -Maintain customer loyalty by delivering high-value service, tracking performance metrics, and supporting long-term relationships. -Oversee proposal reviews, ensuring accuracy of information, pricing, and terms. -Manage administrative tasks including forecasts, scheduling, and reporting. -Lead the Service Agreement business, achieving or exceeding department revenue, contract renewal, and profitability targets. -Direct and coordinate service supervisors and technicians to ensure timely and high-quality execution of service agreements.

Requirements

• financial acumen
• leadership
• customer service
• 5-7 years
• bachelor’s
• erp

What You Bring

The Service Agreement Manager role is designed for an experienced professional who thrives in a leadership position overseeing service contract execution and profitability. This position carries full responsibility for managing service agreements, driving revenue growth, and ensuring exceptional customer satisfaction. The role requires strong financial acumen, proven leadership, and the ability to balance operational excellence with customer-focused results. On-site presence is required, with regular travel to customer facilities for audits, reviews, and support. -Strong financial acumen with P&L management experience preferred. -Proven leadership, supervisory, and coaching skills with the ability to hold teams accountable in a constructive way. -Excellent communication, interpersonal, and customer service skills. -Willingness to travel 25% and work in poultry processing facilities while adhering to PPE and safety requirements. -5–7 years of experience in the food processing or packaging industry, ideally with customer-facing or project management responsibilities. -Bachelor’s degree in Business Administration, Engineering, Project Management, or related field. -Proficiency in MS Office, ERP systems, and cloud-based service management tools.

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About Metric Geo

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