Customer Care Executive

Overview

Handle inbound calls, emails and chats to resolve customer queries in a Coventry office.

Key Responsibilities

• email monitoring
• chat support
• phone support
• query resolution
• kpi adherence

Tasks

-Monitoring customer email inboxes and web chats, providing responses within KPI timeframes at the highest levels of customer care. -Answering inbound phone calls from customers and resolving customer queries as efficiently as possible.

Requirements

• contact centre
• customer service
• adaptability
• energy sector
• proven experience
• customer first

What You Bring

We’re looking for experienced customer service professionals to join the growing team based in our Coventry city centre offices. Working Pattern This role would suit anyone who has previously worked in a contact centre environment and is truly passionate about delivering customer first experiences, based around the idea of "getting it right first time". Experience of working in the energy or utilities sector is highly desirable but isn’t essential, however you must have proven experience in a customer service setting in order to be considered for this role. -Working with your colleagues to share experience and skill in answering customer queries, using your adaptability to work with the changing priorities of a busy contact centre environment.

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Benefits

Corona Energy is a Disability Confident employer and as such will offer any successful applicant whatever reasonable adjustments they may require in order to take part in our recruitment process. This role offers a competitive package of remuneration along with access to a wide range of company benefits which includes; This role is based in our Coventry City Centre offices and is Monday to Friday, 0830-1700 with an hour for lunch. There is no evening or weekend working for this role. On top of these great benefits, we also continue to invest in our people through a wealth of development opportunities, supporting you to get the most from your career! -An opportunity to support our charity partners, or to give back to important causes by fundraising or volunteering our time. -The chance to celebrate success together, at one of our regular sports and social events or at our annual company awards. -Private medical insurance, including 24/7 GP appointments and access to a wide range of professional support. We also offer a life assurance and income protection scheme from day one! -Access to thousands of retail and entertainment discounts through our internal rewards and recognition scheme, all linked to our company values. -Employee self-sacrifice Electric Vehicle scheme, with a wide range of different models to choose from - supporting our commitment to the energy transition. -An annual focus on wellbeing with events and activities to support your health, wealth and inner-self! -Amazing office spaces, with complimentary breakfast, fruit, snacks and drinks throughout the day. -Our annual company profit share scheme, rewarding everyone at Corona by sharing in our success.

About Corona Energy

-They offer fixed and flexible contracts, dedicated account management, and their myCorona online platform for 24/7 energy oversight. -Champions renewables: REGO‑verified power, green gas (RGGO), carbon offsets, and solar PPAs for commercial installations. -Its corporate team supports complex multi-site and public sector clients, offering risk strategies, AMR billing, and seamless onboarding. -Headquartered in Watford, they’ve earned Investors in People Gold and local awards, showing commitment to quality and community. -Unique on-site initiatives include EV charging, zero‑waste offices with bee colonies, rainwater harvesting, and paper‑light systems.

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