Established Service Rep 1A (22)

Overview

Process electric/gas service requests, orders, and issues for contractors and residential customers.

Key Responsibilities

• order management
• field orders
• service connection
• emergency orders
• documentation review
• customer data

Tasks

-Administer municipal inspection process -Transfer and Assign order to appropriate Job Owner -Collection Process active collections and collection arraignments -Process Web/Email/Right Fax orders associated with initial connection orders -Issue/Reissue field orders -Maintain Multi Meter Sets/Connects -Issue emergency ESR; (Electric service request) -Issue Gas/Electric Emergency Outage Orders -Review, assign and add documentation in STORMS and CSS applications -Account Initiation document review process -Perform FACTA (Fair accurate credit transactions act) requirements; -Apply the prescribed company standards guides, specifications practices and procedures; -Send all applicable forms and literature to process customer requests -Process ESR’ GSR requests -Process New/Upgrade/ Demolition/ Relocation of electric and gas services -Update/review customer information -Establish Service Representative 1A shall progress to Establish Service Representative 1B in 6 months -Triage contractor calls; -Utilize Company information systems to triage, track and update activities -Set up premise for initial connection orders -Establish Service Representative 1B shall post and bid to Establish Service Representative 2 -Speak to electric and gas trade allies (contractors)

Requirements

• shift work
• hirevue
• overtime
• high school
• residential moves

What You Bring

-Must be available to work any shifts including nights, weekends and holidays as needed. -Must pass HireVue assessment -Must be able to work Overtime both planned and unplanned. -High School Diploma or Equivalent -Residential Moves/ Connect and Disconnect

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Benefits

-Initial Rate classification assignments

About National Grid

-Plays a critical role in delivering electricity and gas to millions of homes and businesses. -Operates in both the UK and US, ensuring safe and reliable energy distribution. -Deeply involved in the development of renewable energy infrastructure, including wind and solar projects. -Key projects include cross-border power links to improve energy security and integrating low-carbon solutions. -Continually innovates to meet growing energy demand while reducing environmental impact. -Operates in both electricity and natural gas distribution across a vast geographical area in the US. -Invests in sustainability initiatives and clean energy infrastructure.

Sector Specialisms

Interview Process

-complete hirevue assessment.