Leasing Associate

Overview

Leasing, marketing, and resident relations for an apartment community

Key Responsibilities

• lease paperwork
• lead management
• marketing strategy
• availability reporting
• application processing
• maintenance coordination

Tasks

-Completes all necessary paperwork for generating a lease, move-in, check-out, and other peak periods in a timely manner -Promote resident satisfaction and retention by promptly responding to complaints, questions, and requests and taking appropriate actions to resolve service issues -Attends weekly and daily goal setting meetings as appropriate -Assist in maintaining an active and effective social media presence for the property to enhance visibility and engagement -Respond to telephone and internet inquiries from residents and prospects to schedule virtual, self-guided, and in-person tours -Community Manager approval and follow up with applicants on their status -Focuses on securing resident retention in ways such as planning resident functions (i.e. parties, contests, etc.); attend after hours functions and participate as a host as needed -Collaborate with the property maintenance team to ensure prompt responses and completion of resident service requests in line with the company's standards -May occasionally be required to lift or carry items such as files or office supplies weighing up to 20 pounds -Conducts all functions necessary to close the sale, including making appointments, generating new leads, conducting tours, maintaining show rooms, and any follow-up necessary -Greet and qualify prospects professionally using guest cards in our Lead Management Software. Assist prospects with applications and deposits, adhering to company procedures and Fair Housing requirements -Utilize marketing strategies to ensure traffic within the limitations of the Marketing Budget and the Marketing Plan(i.e. competitive rental rates, referrals, promotions, locators, and outreach) -Show apartments and close sale, prepare them for move-ins, obtain new residents' signatures on paperwork, and provide community orientation -Keep an updated availability report, process applications with credit checks and rental history verification, then submit them for processing

Requirements

• driver's license
• associate's degree
• microsoft office
• property management
• mobile apps
• verbal communication

What You Bring

-Valid driver’s license – Required -Must be able to hear and understand verbal communications in person and over the phone or computer -Must be able to read documents, computer screens and data -May be required to sit for extended periods of time while working at a desk -Associate's degree or equivalent from two-year college or technical school; or six months to one-year related experience and/or training; or equivalent combination of education and experience -Must be able to use mobile devices and applications for work-related tasks -Microsoft Office, Property Management Software -May be required to climb stairs

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Benefits

-Ancillary benefits including critical illness, hospital indemnity, and accident insurance -Comprehensive healthcare coverage available for all full-time, regular associates -Discounted Perks (Costco membership, movie tickets, health & wellness, entertainment & travel discounts) -Paid time off plus floating holidays and volunteer days -Weekly pay for all associates working onsite at an apartment community -401(k) with robust company match -Employer-paid employee assistance, mental health, and wellness programs -Opportunities for professional development, career growth, and role-based learning plans

About Rpm Living

-Three core service lines—hands‑on property management, strategic investments, and development—work together seamlessly. -Typical projects include conventional, senior, and affordable multifamily communities, often with value-add and lease-up cycles. -The award-winning Olmsted brand showcases their development chops, earning national recognition for design and community focus.

Sector Specialisms

Security Clearance

-successful completion of a background check is required