Customer Experience Specialist

Overview

Act as community ambassador managing inquiries, tours, leasing, and resident experience.

Key Responsibilities

• property prep
• market surveys
• inspections
• waitlist management
• inquiry management
• prospect outreach

Tasks

-Create memorable first impressions by preparing property for daily showings, including opening/closing model units and amenities. -Responsible to renew residents at end of lease terms where required. -Create, coordinate, attend and assist with Lifeworks events and activities as required -Deliver the highest level of resident experience and satisfaction through responsive, consistent, positive, and professional interactions. -Conduct Market Surveys to compare competition weaknesses and advantages. -Conduct pre-inspections on move-ins to ensure homes ready for occupancy, as well as move-out inspections using company software. -Monitor, communicate and manage the prospective resident waitlist, in accordance with company policy. -Manage and respond to all community inquiries, in accordance to our Exceptional Living Policies -Create Exceptional Living experiences during every customer and resident encounter. -Inspect the property on a regular basis to identify any deficiencies or issues that need to be addressed. -Attract new prospects to become future residents, through outreach and advertising using our unique selling features. Manage and respond to all community inquiries. -Follow up with all qualified prospects, in accordance to our company Exceptional Living policy.

Requirements

• leadership
• customer service
• microsoft office
• driver’s license
• high school
• interpersonal

What You Bring

-Solid interpersonal, customer relations and communication skills -Understand company software usage and policies. -Strong people management and leadership skills -Possession of a valid state issued Driver’s License and safe driving record are required. -Minimum of one (1) year of customer service skills. Property Management or Hospitality experience preferred -High School diploma or GED required. -Experience in Microsoft Office – Outlook, Word Excel -Be knowledgeable of community lease agreement and community policies so you can assist with resident needs and inquiries.

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Benefits

-401K plan with employer matching -Medical and Dental Insurance 1st of the month following employment -Health, Flexible Spending and Dependent Care Accounts -Robust PTO to include, sick, floating holidays, vacation, and personal days -Discretionary bonuses -Company paid life insurance -Company paid short-term and long- term disability, parental leave. -2 Volunteer Days per year

About Balfour Beatty Communities

-Gained prominence through a long-standing partnership with the U.S. Department of Defense, managing housing at multiple locations. -Portfolio includes multifamily rentals, student accommodations, and on-base family homes for complex projects. -Beyond property management, the company excels in development and adapting to investor needs.

Sector Specialisms