Client Relationship Manager – Manager

Overview

Lead CRM team, ensure client satisfaction, resolve escalations, drive strategy.

Key Responsibilities

• property management
• issue escalation
• feedback analysis
• client partnerships
• performance reporting
• sop development

Tasks

-Oversee property adds, decommissions, and transfers, ensuring consistency and compliance with client-specific processes. -Serve as the primary point of escalation for high-impact or complex client issues, including billing, contractual, or product-related matters. -Analyze client feedback, identify trends, and drive initiatives to improve service delivery and operational efficiency. -Establish and maintain strong client partnerships through strategic planning, regular business reviews, and proactive communication. -Report on team performance, client satisfaction metrics, and key operational indicators to senior leadership. -Lead, coach, and develop a team of Client Relationship Managers to meet and exceed client satisfaction and retention goals. -Collaborate with internal teams (Operations, Billing, IT, Product, and Marketing) to resolve issues and enhance the client experience. -Oversee daily client relationship management activities, ensuring prompt and accurate responses to client inquiries and escalations. -Provide leadership in developing and maintaining standard operating procedures (SOPs) for client management functions. -Support the development of account growth strategies in partnership with Sales and Product teams.

Requirements

• leadership
• problem-solving
• salesforce
• analytical
• communication
• account management

What You Bring

-Strong leadership, coaching, and team development skills. -Strong problem-solving and decision-making skills in a fast-paced environment. -Demonstrated ability to handle complex client situations and drive resolutions effectively. -Excellent communication and interpersonal abilities with a focus on relationship building. -Strong analytical mindset with the ability to interpret data and apply insights to strategy. -Experience with Salesforce or similar CRM systems. -Experience managing cross-functional collaboration and continuous improvement initiatives. -Familiarity with property management, billing processes, and client lifecycle management. -Proven experience managing a client-facing or account management team.

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About Mri Software

-Headquartered in Cleveland, Ohio, the company offers innovative software solutions tailored to real estate and investment management. -MRI's platform allows organizations to make smarter decisions, streamline operations, and improve tenant and investor relations. -The company serves a diverse range of industries, from residential to commercial real estate, empowering businesses to maximize value. -MRI's expertise spans property management, investment management, and financial reporting, addressing every aspect of real estate operations. -It continues to grow through acquisitions, expanding its product offerings and reinforcing its position as an industry leader. -A standout feature of MRI Software is its ability to provide flexible, customizable solutions, ensuring that every client receives a tailored experience. -With a global presence, MRI has cemented its role as a key player in transforming how real estate is managed and invested in.

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