Contact Centre Administrator

Overview

Admin role handling customer service, scheduling and contract admin for Sureserve

Key Responsibilities

• job scheduling
• database entry
• call handling
• issue resolution
• contract administration

Tasks

-Raise jobs and make appointments using the main customer database and complete any associated administrative tasks as necessary logging information accurately and concisely. -Answer inbound customer calls relating to repairs and servicing for all clients courteously and professionally. -Answer customer queries and take ownership of any issues arising through to completion. -Scheduling jobs with customers across multiple contracts. -To take ownership of the administration of contracts whilst co-working on various other contracts to ensure high levels of cooperation and knowledge within the team.

Requirements

• organisational
• communication
• admin experience
• customer service
• ms office

What You Bring

-Flexible attitude with strong organisational skills -Good written and verbal communication skills -Previous administrative experience, preferably from a social housing/construction background -Able to provide a high level of courteous, professional customer service -Proficient in MS Office, in particular, Outlook and Excel

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Benefits

-Contributory Pension scheme -Life assurance -28 days annual leave inclusive of bank holidays, rising 1 per year of service to a max of 33 days -Enhanced maternity, paternity, adoption leave, and other family friendly policies such as carer’s leave, neonatal leave, IVF, and assisted conception leave. -Bike2Work scheme -Employee assistance programme (EAP), available 24/7. 365 days, for employees and your immediate family -Home & Electronics – salary sacrifice purchase scheme -Sureserve Benefits Hub, accessing over 1000’s retail discounts -Virtual GP service, 24/7, 365 days, available for employees and your immediate family -Competitive salary

About Sureserve

-Delivers reliable energy efficiency services across the UK. -Specialises in energy management, compliance, and asset maintenance. -Focuses on optimising energy use and ensuring regulatory compliance for clients. -Works with a broad client base, from local authorities to major utilities companies. -Renowned for expertise in providing turnkey solutions for energy efficiency and environmental control. -Has completed diverse projects, including residential refurbishments and industrial energy upgrades. -Utilises innovative technologies to drive energy savings and sustainability. -Strong presence in both public and private sector projects across the UK. -Regularly involved in large-scale infrastructure projects focused on reducing energy consumption.

Sector Specialisms

Security Clearance

-eligibility checks, right to work in the uk and dbs checks