Technical Account Manager - DIC and Offshore

Overview

Manage technical account relationships, support, and sales for process automation in DIC & offshore.

Key Responsibilities

• pre-sales
• post-sales
• technical support
• kpi management
• service delivery
• customer relationship

Tasks

-Sales & Value Expansion: Identify sales opportunities, support pre- and post-sales processes, suggest upgrades, reduce support costs, and ensure 100% contract renewals while demonstrating the value of services delivered. -Collaboration & Coordination: Work closely with internal teams and Account Managers to deliver timely offers, identify growth opportunities, and coordinate resources to overcome obstacles. -Customer Support & Relationship Management: Handle technical requests, build strong relationships at all levels, and proactively support customers by anticipating their needs and ensuring satisfaction. -Service Delivery & Performance: Manage service contracts, ensure timely delivery and compliance with KPIs, track performance metrics, and communicate progress to stakeholders.

Requirements

• 8+ years
• technical lead
• electrical eng
• dcs
• scada
• modbus

What You Bring

-ABB Product Knowledge: Familiarity with ABB Energy Industries’ offerings in other process industries is a Preferred-to Have. -Experience and Process Automation Industry Background: Over 8 years of experience in process automation or the Oil & Gas industry onshore and offshore for process automation, including 5+ years either in Technical Account Management or Technical Lead or Engineering/Service Lead roles in Process Automation business is a Must-Have. (Candidates who work currently in Sales Manager roles and have a previous experience as Technical Lead or Engineering/Service Lead roles in process automation can be considered). -Educational: Graduate in Electrical/Automation Engineering (preferably electrical automation). -Technical Process Automation Expertise: Strong hands-on technical experience with DCS, Safety Systems (ESD/FGS), SCADA/RTU, PMS/ELICS is a Must-Have along with ABB or other OEM systems; deep knowledge of ABB solutions including Legacy Systems (Infi90, Freelance), ICSS (AC800M/AC800MHI), and Instrumentation. -Skills & Communication: Proficient in industrial communication protocols (Modbus RTU/TCP, OPC, Profibus, Profinet, FF), with the ability to understand customer needs and propose timely solutions; fluent in English with strong interpersonal and communication skills.

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About Abb

-A global technology leader with a rich history of innovation. -Focuses on electrification, automation, robotics, and digitalization for global industries. -Delivers solutions to improve productivity, energy efficiency, and sustainability. -A key player in sectors like utilities, transportation, manufacturing, and infrastructure. -Notable projects include electrification of rail networks, automation in factories, and energy-efficient grid solutions. -Continues to lead in integrating cutting-edge technologies, combining the digital and physical worlds.

Sector Specialisms