Continuous Improvement Manager

Description

As Continuous Improvement Manager, you’ll play a pivotal role in shaping and enhancing the customer journey across all areas of our housing operations. You’ll lead a focused team, including a Continuous Improvement Project Lead, Training & Quality Officer, and Continuous Improvement Coordinator, working closely with colleagues across all housing management functions.

Your focus will be on making processes more transparent, efficient, and customer-friendly, delivering quick wins and long-term improvements. You’ll facilitate service improvement requests, analysis trends in performance highlighting best practice, and ensure our policies, processes, and work instructions are clear, compliant, and easy to follow.

Requirements

This is an agile role based in Leyland, with office attendance required according to business needs. Initially, you’ll be expected to spend time in the office to embed yourself within the team and organisation.

We’re looking for a skilled and forward-thinking Continuous Improvement Manager to join our Housing Support Services team. This is a fantastic opportunity to drive innovation and shape the future of our housing operations. If you’re passionate about driving service excellence, improving processes, and making a real impact for customers and colleagues, we’d love to hear from you.

• Excellent communication and influencing skills, with the ability to engage colleagues at all levels.
• Full UK driving licence and access to your own vehicle for business purposes.
• Experience with housing management systems (e.g., QLX)
• Proven experience in project management and/or housing management, with a track record of improving services and achieving financial results.
• Understanding of social housing regulation, legislation, and sector challenges.
• Strong analytical and critical thinking skills; able to work with complex ideas and drive innovation.
• Ability to deliver training and embed new ways of working.

Benefits

Salary: £47,754 - £50,265

At Progress Housing Group, we’re more than just homes – we’re a community. With 900+ passionate colleagues, we’re committed to making a difference every day, supporting people to live independently and thrive.

• Career development: Access to professional development budgets, qualifications, paid subscriptions, coaching, mentoring, and regular career check-ins.
• Competitive pay: Transparent salary up to £50,265, benchmarked against leading employers in the sector.
• Agile and flexible working: Hybrid arrangements with office attendance based on business needs, supporting work-life balance.
• Positive, inclusive culture: We value diversity and inclusion, and foster a supportive environment where everyone can thrive.
• Attractive perks: Generous annual leave (with options to buy or sell days and a day off for your birthday), enhanced pension scheme, private healthcare, employee assistance programme, and wellbeing support.
• Recognition and sustainability: Employee recognition platforms and opportunities to contribute to sustainability and social impact initiatives.

Training + Development

Interview process

Visa Sponsorship

Security clearance