I.T. Support Specialist
Mkm Building Supplies
UK’s leading independent builders’ merchant offering a vast range of building, landscaping, kitchen, bathroom & plumbing materials across 130+ local branches.
Provide first‑line IT support across sites, handling desktops, apps, telecoms and networks.
9 days ago ago
Junior (1-3 years), Intermediate (4-7 years), Expert & Leadership (13+ years), Experienced (8-12 years)
Full Time
Kingston Upon Hull, England, United Kingdom
Office Full-Time
Company Size
1,556 Employees
Service Specialisms
Kitchen Design
Bathroom Design
Landscaping
Timber & Sheet Materials
Building Materials
Plumbing & Heating
Tools
Electrical and Workwear
Sector Specialisms
Residential
Commercial
Buildings
Landscaping
Role
Description
equipment installation
it administration
issue management
troubleshooting
project support
desktop support
- Coordinate the supply and installation of equipment
- Help to administer, maintain and monitor IT systems
- Take ownership of, prioritise and keep users informed of issue progress
- Help troubleshoot and manage the resolution of issues with the assistance of third-party providers
- Assist with projects
- Assist with all manner of IT issues, including desktop, application, telecoms, printing, networking and site communications, either in person, over the phone or by remote control
Requirements
apple macs
active directory
ms office
windows
network
mobile devices
- Experience in supporting Apple MACs
- Familiarity with support administration tools, i.e. ticketing systems, MS Active Directory, MS server
- Experience within the builders’ merchant sector or other similar business
- Be experienced in supporting end users within a multi-site IT environment
- Experience in supporting phone systems, network troubleshooting
- Good general MS Office skills
- Good written skills – recording and updating issues clearly and concisely
- Be able to support mobile phones and devices
- Have excellent Microsoft Windows desktop and general IT support knowledge
- Be keen to assist, friendly, and customer focused
- Be great at understanding and resolving problems
- Ability to learn and absorb new systems and processes quickly
- Have a knowledge and wider awareness of IT systems and processes
Benefits
- A competitive pay package.
- Substantial Employee Discount
- Generous discretionary bonus scheme.
- Training and development opportunities.
- Enhanced Maternity
- Holiday scheme which rewards length of service.
- Mental Health Support
- Contributory pension scheme
- Performance related bonus
- Free parking
- Perkbox discounts
- Cycle to work scheme
- Employee Assistance Programme
- Enhanced Paternity
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
Information not given or found
Security clearance
Information not given or found
Company
Overview
1995 Founded
Year Established
The company was established in 1995, marking the beginning of its journey in the industry.
130 Branches
Branch Network
The company has expanded its operations to over 130 branches across England, Scotland, and Wales.
2023 Platform Launch
Digital Transformation
In 2023, the company launched a headless e-commerce platform to enhance customer shopping experiences.
November 2023
New Branch Opening
The 124th branch opened in November 2023, focusing on plumbing, heating, renewables, and roofing.
- Began as a single branch and grew through a unique branch ownership model, empowering local directors.
- Privately backed by Bain Capital since 2017.
- Each branch is independently managed, offering strong local expertise and free delivery or click-and-collect service tailored to both trade professionals and homeowners.
- Stocks a comprehensive range—from bulk aggregates, bricks, and timber to tools, kitchens, bathrooms, landscaping, plumbing, heating, and electrical supplies.
- Signature projects include branch-level kitchen and bathroom showroom installations with free 3D design services and on-site timber cutting.
- Consistently expanding, with a focus on local staffing and specialized services.
Culture + Values
- Great customer service. We give customers more of what they want, and nothing is too much trouble.
- Passionate about teamwork, we all share in our success.
- Taking ownership and doing the right thing.
- Striving for continuous improvement.
- Supporting our local communities.
- We all go home safe.
Environment + Sustainability
Revenue £927m
Strong Financial Growth
Revenue increased by 13% to £927 million in the year ending 30 September 2023.
Sustainable Products Tripled
Expansion of Eco-Friendly Offerings
Number of sustainable products for sale was trebled in 2023.
EcoVadis Bronze
Sustainability Accreditation
Achieved bronze status in EcoVadis sustainability rating.
- Committed to sourcing products in a way that does not have a negative impact on people and the environment
- Supplier Code of Conduct requires environmental responsibility: energy efficiency, waste reduction, recycling, sustainable materials, hazardous‑substance control
- All timber sourced is legal and UKTR‑compliant, with full chain‑of‑custody certification since 2009
- Member of Timber Development UK and Scottish Timber Trade Association, adhering to responsible purchasing codes
- Zero‑tolerance approach to modern slavery, including supplier training under the Modern Slavery Act
- Sells chain‑of‑custody timber, ≥50% recycled‑material products, renewable‑material goods, and durable/repairable items
- Offers products that enhance biodiversity, water efficiency, indoor air quality, and energy efficiency
- Adopted e‑forklift trucks and increased share of battery‑electric vehicles to reduce emissions
Inclusion & Diversity
- Zero-tolerance approach to slavery and human trafficking enforced via policies and systems
- Supplier Code of Conduct enforces non-discrimination & equal opportunities in supply chain
- (No publicly disclosed internal staff gender ratios or targets found)
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