Leasing Coordinator

Overview

Handles resident relations, tours, applications, and leasing admin tasks.

Key Responsibilities

• leasing
• reporting
• compliance
• resident relations
• payment processing

Tasks

-Transport boxes and equipment weighing up to 20 pounds -Establish rapport with residents and guests so they always feel loved -Follow all local, city and federal regulations -Work in a space that includes indoor and outdoor spaces, with and without covering -Oversee and coordinate welcoming new residents and guests -Prepare leasing activity reports and market survey reports on a regular basis for submission to corporate and ownership groups -Inform maintenance team of any need for repair or cleaning -Liaise with residents and guests to provide information and address their questions and concerns -Conduct market analysis, prepare market surveys, and shop competitive communities -Assist with office management and clerical tasks -Uphold Sentral’s standards, best practices, policies and procedures, and value of excellence in customer service -Maintain compliance with Fair Housing requirements and all applicable laws, codes and ordinances -Complete lease applications and assist with verification of application information; inform prospective residents of results -Assist Marketing Department in organizing and creating resident functions and newsletters -Maintain Availability List and Status Report, determine the termination date of lease rentals -Advertise available homes and conduct property tours as part of marketing activities -Provide backup for Experience team and homeshare efforts related to guest check-ins and outs -Oversee the daily leasing responsibilities of the community in accordance with company policies and standards -Ensure that follow-up telephone calls are made to all qualified unclosed traffic within 24 hours -Accept rent payments, security deposits and other applicable fees -Record and update details of prospective residents, current residents, and guests in the property management software in a timely and detailed manner -Complete opening and closing procedures -Maintain and store documentation effectively -Move throughout the property for extended periods of time -Observe details in surrounding areas and on a screen

Requirements

• microsoft office
• excel
• high school
• customer service
• leasing
• problem solving

What You Bring

-Ability to work a flexible schedule, including evenings and weekends -Experience in a customer service-related industry, specifically sales or apartment leasing experience (lease-up experience preferred), or a combination of accounting skills/education with customer service experience -Knowledge of established leasing practices and procedures -Demonstrated ability to diffuse and respond to customer concerns to avoid escalation of the problem -Familiarity and competence with Microsoft Office Suite, Excel skills highly preferred. -Strong oral and written communication skills -Strong decision-making and problem-solving skills -Communicate with other persons in the building -High School Diploma or equivalent required; some college preferred -Excellent scheduling and calendar management skills -Must possess strong attention to detail, organizational, and time management skills -Willingness to participate in training in order to comply with new or existing laws

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Benefits

-Invest in Your Future: Eligible after just three months of employment, we offer a 401(k) with a 4% company match to help you reach your savings goals. -Premiums apply for spouse, dependent, or family coverage plans -Health & Wellness: We offer multiple medical, dental, and vision health plan options that begin the first month after your start date! There is one fully company-paid plan (no monthly premiums for you)*, and HSA and FSA options to set aside pre-tax dollars. -Deep Savings: All team members are Sentral receive discounted rates on pet insurance, attractions, rental cars, shows, events, and more! -Time Off That Grows with You: In addition to 11 paid holidays, Sentral offers 8 different types of paid time off (PTO) to meet all of life's demands. These 8 types of PTO include personal days that have no waiting period to use, one floating holiday each year, Enrichment Hours for volunteering or career development, and more! -Travel Discount: Team members (and their friends and families) receive travel discounts when they stay at a Sentral community.

About Sentral

-Blurs the line between home, travel, and work with its Home+ residential hospitality model. -Transforms upscale properties into flexible-stay communities for stays ranging from a night to a year. -Backed by key investors including ICONIQ Capital, Highgate Hotels, and Ascendant Capital. -Operates in major cities such as Los Angeles, Chicago, Miami, and Seattle. -Features include designer-furnished or unfurnished units, homeshare programs, co-working spaces, rooftop pools, gyms, and on-site concierge services. -Acquired Align Residential in 2023, expanding amenities to include theaters, restaurants, private parks, and membership clubs.

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