Service and Sales Assistant

Overview

Customer service and sales associate for student accommodation in Dublin

Key Responsibilities

• event coordination
• health & safety
• resident safety
• sales marketing
• customer service
• incident response

Tasks

-Organise and communicate social events for residents -Follow and implement all our operating procedures -Along with the day to day activities within your role, you will also be required to manage your health and safety responsibilities as set out in Section 7 of the Health and Safety at Work Etc. Act 1974, where it states that you have a duty to take care of yourself and those around you, by your acts or omissions and to cooperate with your employer on health and safety matters. -Ensure that the safety and welfare of all our residents is always maintained -Get involved in sales and marketing activity in order to ensure the residences are full and all marketing channels have been utilised to their full potential -Provide a friendly and professional customer service to students living in the residences -Provide an effective first response to customer queries, complaints, issues and incidents (e.g. power and water outages, fire alarm evacuations etc.), resolving, escalating and/or seeking support where necessary

Requirements

• problem solving
• resilience
• adaptability
• organised
• ms packages
• customer service

What You Bring

-Ability to be proactive with strong problem-solving skills -Resilience and adaptability, as well as a great cultural diversity awareness -Be really organised and able to spin lots of plates at once (metaphorical plates!) -Good working knowledge of MS packages -Great customer service and communication skills, being able to effectively engage with people at all levels

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Benefits

-5 weeks' annual leave -Wednesday - Sunday (8am- 5pm or 9am - 6pm) with occasional evening/weekend work during peak times -Subsidised Health care & employee assistant program -€32,115.20 per annum -Additional 'YuDay' which is a paid day off every year to spend as you wish to support your wellness journey -Competitive salary with annual discretionary bonus -Cycle to work scheme. -40 hours per week

About Yugo

-Fueled by student insight, it pioneers the “Live Your Best Life” program, touching hundreds of thousands through wellbeing, professional growth, and sustainability. -Specialising in purpose‑built student accommodation, Yugo blends stylish residential spaces with communal and study areas in top university cities. -Backed by The Dot Group and GSA’s legacy, its robust financial model attracts institutional investment into a resilient real‑estate sector. -A standout partnership as exclusive student‑housing operator for a Formula One™ team highlights its zest for innovation and visibility.

Sector Specialisms