CCTV Control Room Operator
Equans Uk & Ireland
Provider of sustainable facilities, energy, digital and regeneration services across UK & Ireland.
Monitor CCTV alarms, verify incidents, and manage escalations in a 24/7 control room.
1 months ago ago
£27,594 - £27,594
Expert & Leadership (13+ years), Junior (1-3 years), Intermediate (4-7 years), Experienced (8-12 years)
Full Time
Stoke-On-Trent, England, United Kingdom
Field
Company Size
90,000 Employees
Service Specialisms
Construction services
Engineering
Technical Services
Project Management
Consulting
Design
Turnkey
Property Development
Sector Specialisms
Microelectronics and new technologies
Data Centers
Biotechnology & pharmaceutical industry
Food industry
Nuclear
Energy production & renewable solutions
Marine & offshore
Defense
Role
Description
Requirements
cctv
incident management
gcse c
service desk
sia licence
office 365
- Previous CCTV & access control knowledge. An understanding of CCTV operations and equipment.
- Experience of contributing to incident management /command and control operations.
- Maths and English GCSE Grade C and above
- Previous security or service desk experience and experience / training in fire safety and first aid.
- SIA licensed for Public Space Surveillance (PSS CCTV operations) or willingness to be trained to achieve SIA licence requirements
- An excellent working knowledge of IT. Must have experience with the Microsoft Office 365 package including MS Teams, Outlook, SharePoint, Excel & Word.
- Excellent communication skills, including high standards of written and spoken English. Ability to maintain accurate incident logs and gather evidential information
- Previous experience within a Control Room, Service Desk or other high call volume environment or experience of working within a customer focused environment.
Benefits
- 2 paid volunteering days a year.
- Employee assistance programme.
- Season ticket loan.
- Company share scheme.
- Cycle to work scheme.
- Generous holiday allowance.
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
Information not given or found
Security clearance
- may require a disclosure check.
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Company
Overview
€19.2B turnover
Global revenue
The company operates as part of a global powerhouse with a significant financial footprint.
20 countries
Global presence
The company's reach extends across 20 countries worldwide.
£2B revenue
UK & Ireland operations
The UK arm contributes significantly to the company's global operations.
2021 launch
UK rebrand
The company rebranded in the UK to focus on technical and energy services.
- It’s part of a global powerhouse operating in 20 countries with a €19.2 billion turnover in 2024.
- In the UK & Ireland, the company delivers multi‑disciplinary projects—from town regeneration to smart energy systems.
- Expertise spans technical services, facilities management, low‑carbon energy, green mobility, district energy and decentralised renewables.
- Typical projects include hospital energy upgrades, heat networks at universities, public sector building retrofits and urban regeneration schemes.
- A standout fact: it rebranded from ENGIE in mid‑2021 to sharpen focus and agility in technical and energy services.
- Now led by a locally appointed CEO, it combines global scale with regional delivery—blending international muscle with UK‑Ireland focus.
Culture + Values
3,000-Vehicle Fleet
Electrified Fleet
Fleet electrification initiative to phase out diesel generators.
10,000 Trees Planted
Tree Planting Initiative
Initiative to promote biodiversity through tree planting at customer and community sites.
ISO 14001, ISO 9001, ISO 45001
Certified Management Systems
Certifications for quality, environment, and safety management systems.
Right Answer (ANS)
Mission Focus
Mission to provide the 'Right Answer' to customer needs through innovative solutions.
- Robustness and performance underpinned by highest ethical standards at all times
- Core shared values: respect, integrity, and responsibility
- Safety First programme aiming for zero fatalities & serious accidents
- Leaders set example by embedding safety in decision-making and site visits
- Equans Tree Fund: planted over 10,000 trees at customer and community sites
- #ProudtoMakeitReal – delivering “real solutions” supporting greener, efficient, connected world
Environment + Sustainability
Net Zero by 2035
Climate Commitments
Aiming for Scope 1 and 2 emissions neutrality by 2035, with Scope 3 targets set for 2050 and a 52% reduction by 2030.
3,000 Electrified Vehicles
Clean Fleet
Transitioning to an electrified fleet of 3,000 vehicles and phasing out diesel generators to improve air quality.
10,000 Trees Planted
Reforestation Efforts
Over 10,000 trees have been planted since 2019 through the Tree Fund initiative.
Over 2 Mt CO₂ Savings
Carbon Reduction Impact
The Carbon Shift initiative has identified over 2 million tonnes of CO₂ savings, along with £500 million in client cost savings and £400 million in public funding.
- SBTi validation confirms alignment with the 1.5°C Paris Agreement trajectory.
- Holds ISO 14001 certification for environmental management, supported by ISO 9001 and ISO 45001 standards.
- Waste reduction through circular-economy partnerships and closed-loop recycling training programs.
- Provides smart building solutions, EV infrastructure, water-usage reduction, and biodiversity safeguards.
- Follows an integrated ESG ('Planet') strategy, with quarterly reporting via the IMPACT Manifesto governance framework.
Inclusion & Diversity
- DE&I vision: “enable a culture which values difference and delivers fairness for all”
- “Be Yourself” strategy structured around six pillars: Inclusive Culture; Leadership & Governance; The Talent Journey; Policies & Ways of Working; Community & Supply Chain; Driving Performance
- Six employee‑led networks: AccessAbility; Encompass (LGBTQ+); RISE (ethnic minorities); Veterans & Reservists; Women Together; Working Parents; plus Young Professionals
- External partnerships: Business in the Community, Business Disability Forum, Inclusive Employers, Stonewall
- Annual objective‑setting includes mandatory DE&I goals for all employees
- Executive sponsorship via CFO and Head of DE&I; accountability embedded in governance
- Focus on attracting, recruiting, developing and retaining diverse talent for high‑performing culture
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