Project Support (Maine)

Overview

Support contract management, documentation, data analysis, and liaison duties in project support.

Key Responsibilities

• data analysis
• storm restoration
• customer liaison
• service guarantee
• policy communication
• problem solving

Tasks

-Develop a working relationship with Energy Service Specialist, Customer Service Advisor Meter Department and Line Supervisor to resolve service-related issues -Perform and document basic data analysis functions. Perform other duties as required -Participates in emergency storm restoration efforts -Act as a liaison between the Customer, Contractors and Electricians and the Service Centers and Customer Contact Center to enhance communication and coordination for required services -Interacts with internal and external customers including, but not limited to, contractors, electricians, customers, etc. regarding all aspects of the new service process, this Project Support resource is responsible for monitoring the Customer Service Guarantee -Works to enhance the communication of policies and procedures to our contractors -Perform a wide range of analyst assignments and resolving recurring problems independently without close supervision

Requirements

• sap wms
• data processing
• multi-task
• bachelor's
• customer service
• detail oriented

What You Bring

-Able to Multi-Task -Lesser experience in combination with related Associates or Bachelor's degree will be considered -Effective written and verbal communicator -3 years of related experience in a customer service, customer focused construction or technical setting -Gain knowledge of policies and procedures related to the new service process -Ability to anticipate upcoming responsibilities or needs and use initiative appropriately -Attention to Detail -Ability to process data -Learn SAP WMS Management System

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Benefits

Body, mind, and wallet—LaBella's benefits support a holistic approach to your health and wellness, creating the foundation for physical, mental, and financial well-being. Our benefit offerings cover the must-haves (healthcare and retirement), the just-in-cases (insurances and employee assistance programs), and the cherry-on-tops (fitness reimbursements, year-end incentive pay, and tuition assistance). Visit our website for more details on benefits listed below. Salary Range: $40,000- $65,000 -Leadership Development Program -Paid Time Off -Team Building Events -Community Service Events -Profit Sharing -Fitness Reimbursement -Wellness Program -Short & Long Term Disability -Flexible Work Schedule -Referral Bonus Program -Health/Dental Insurance -401k Plan with Employer Match -Tuition Reimbursement

About Labella Associates

-Began as a civil engineering shop in Rochester, NY and has grown into a full‑service design professional corporation. -Expanded across North America and Europe—serving Spain, the UK, Romania, Germany, India and more—while maintaining focus on public and private sector projects. -Remains strongly connected to civil engineering projects such as water treatment plants, highways, stormwater systems, and public facilities. -Provides expertise spanning architecture, MEP, landscape architecture, wetlands ecology, structural engineering, transportation, and grant administration. -Balances technical rigor with civic impact through projects like trails, parks, athletic fields, utility systems, renewable energy, and large‑scale municipal infrastructure. -Adopts a collaborative, comprehensive approach managing planning, design, permitting, inspection, and commissioning.

Sector Specialisms