Business Rates Manager (WSP GL Hearn)

Overview

Manage client business rates portfolios, verify bills, liaise with authorities, produce reports

Key Responsibilities

• rate verification
• portfolio management
• report delivery
• audit support
• client monies
• client liaison

Tasks

-Liaising with clients and with billing authorities to correct matters relating to occupational changes, changes to the rating list and exemptions and reliefs. -Obtaining information from clients and responding to queries. -Explaining the functions of the Client Monies service to clients and colleagues and undertaking Client Monies tasks when appropriate. -Verification of rates bills issued by billing authorities in respect of properties throughout England, Wales, Scotland and Ireland. Resolving queries where rates bills are not approved. -Ensuring all portfolio movement is actioned appropriately. -Meeting all KPIs as set out in Client Contracts and Service Level Agreements to agreed deadlines and to standards agreed with the Client Director and Line Manager. -Daily operational management of one large complex client portfolio or multiple smaller portfolios. -The creation and delivery of quality and accurate reports to clients and senior management. -A good understanding of the complexities of calculating rate liabilities together with rating appeal and rate relief application processes in England, Wales, Scotland, Northern Ireland, Eire and the Channel Islands. -Assisting in carrying out one-off audits of historic rate payments. -The development and maintenance of client relationships, including attendance at client meetings when appropriate.

Requirements

• business rate
• rics rule 8
• excel
• negotiation
• financial numeracy
• client reporting

What You Bring

-Excellent negotiating and reasoning skills when dealing with billing authorities, utilising knowledge of business rate legislation and case law to support their requests. -Understanding of the importance of accuracy, timeliness and presentation in client reporting. -Working knowledge of business rate legislation and case law and able to explain this clearly to clients and junior colleagues. -A complete understanding of the functions of the Client Monies Service and the requirements of RICS Rule 8 Protecting Client Money. -Proficient in use of desktop software and Microsoft Office Suite, particularly Excel. Able to apply intermediate formulas to manipulate data -Sound financial and numeracy skills which demonstrate accuracy and financial priority.

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About Wsp

-Partners with clients to create sustainable, efficient, and resilient solutions. -Known for iconic projects like the One World Trade Center and London's Crossrail. -Provides cutting-edge services in transportation, energy, water, and commercial developments. -Blends technical expertise with deep industry knowledge to solve complex challenges globally.

Sector Specialisms