Resident Relations Representative

Overview

Primary resident contact handling requests, move-ins/outs, and fostering community relations.

Key Responsibilities

• compliance
• work orders
• resident support
• data entry
• front desk
• stakeholder liaison

Tasks

-Involves the use of standard office equipment such as computers, phones, and printers. -Ensure compliance with company policies and applicable laws, including Fair Housing, Landlord-Tenant regulations, OSHA, and EEOC. -Facilitate seamless move-in and move-out experiences, including paperwork processing and resident support. -Maintain accurate records of resident interactions and service requests within property management systems. -Maintain compliance with all applicable laws, e.g., Fair Housing, Landlord Tenant, Local Building Codes, OSHA, and EEOC. -Assist residents with work order requests, track progress, and ensure timely completion. -Assist with front office operations, including answering calls, scheduling appointments, and supporting leasing functions. -Maintain alignment with Essex policies and procedures while effectively managing relationships with internal and external stakeholders, including Accounting, Legal, and other departments within Essex. -Support resident retention initiatives by providing high-touch service and resolving concerns proactively. -Serve as the primary resident contact, managing inquiries, service requests, and community interactions with professionalism. -Address resident conflicts related to lease terms, community policies, and other concerns, escalating to management as needed.

Requirements

• microsoft office
• property software
• high school
• customer service
• communication
• initiative

What You Bring

-Regular, consistent, and timely attendance required. -Experience using Microsoft Office Suite; property management software experience preferred. -High school diploma or equivalent required; college degree preferred. -Strong organizational and time management skills with the ability to prioritize tasks. -Ability to collaborate with coworkers to achieve customer goals. -Ability to read, write, speak, and understand English. -Travel may be required for occasional trainings and meetings. -Excellent verbal and written communication skills. Ability to create, compose, and edit written materials. -A results-driven mindset with the ability to work effectively in a fast-paced environment. -Ability to use a personal smart device for property-related applications and communication. -Work is conducted at an Essex property location at least 5 days per week. Requires sitting at a desk or workstation for extended periods, with the occasional need to deliver resident notices. This may involve walking and use of stairs for prolonged periods of time. -Ability to exercise initiative. -Ability to work independently while collaborating effectively with the property management team. -Ability to handle multiple responsibilities while maintaining a high level of attention to detail. -Decisions made with thorough understanding of procedures, company policies, and business practices to achieve general results and deadlines. -At least one year of customer service, administrative, or office support experience. -Ability to meet all job requirements and assignments. -Strong interpersonal skills to build positive relationships with residents and team members. -A proactive approach to problem-solving and conflict resolution. -Availability to work a flexible schedule, including weekends. -Ability to comprehend, analyze, and interpret documents.

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About Essex Property Trust

-Founded in 1971 and became a NYSE-listed REIT in 1994, evolving from a small real estate company to a major player in the real estate sector. -Focuses on multifamily apartment communities, concentrating on supply-constrained West Coast markets. -Typical projects include coastal suburban and urban apartment communities, often featuring flexible leases and premium amenities. -Recognized as a leader in multifamily residential properties along the Pacific Coast.

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