Customer Success Manager

Overview

Manage client onboarding, relationships, and software implementation for SaaS.

Key Responsibilities

• client onboarding
• relationship management
• software implementation
• issue resolution
• customer satisfaction
• retention

Tasks

This is a full-time on-site role for a Customer Success Manager at iDesign.Market. You will be responsible for client onboarding, managing relationships, and ensuring successful software implementation. As the single point of contact, you will work closely with clients and internal teams to resolve issues quickly, drive customer satisfaction, and ensure long-term retention.

Requirements

• saas
• crm
• bachelor's
• analytics
• customer success
• communication

What You Bring

-Customer Satisfaction, Customer Retention, and Relationship Building Skills -Must possess a proven understanding of the corporate business world, with prior experience in SaaS preferred -Ability to work well under pressure and meet deadlines -Bachelor's degree in Business, Marketing, or a related field -Comfortable presenting to a room, aided by strong written and verbal communication skills -Experience in customer success or account management -Analytical skills -Strong communication and interpersonal skills -Excellent customer service skills -Ability to understand and articulate technical concepts and derive solutions -Knowledge of CRM systems

People Also Searched For

About Idesign.Market

-Founded by Ashish Dhingra and Sunil Bhakuni to digitize the interior and construction project lifecycle. -Evolved into a global SaaS marketplace offering quotation, task, timeline, file, and daily project-report tools. -Originated in New Delhi and quickly expanded to serve interior professionals worldwide. -Stands out by merging workflow management with a marketplace model tailored for design and construction. -Operates under the legal entity Tech Designworks Pvt Ltd, signaling ambitions beyond India’s borders.

Sector Specialisms