Housing Management Coordinator

Overview

Coordinate housing management, support tenants, handle benefits, voids, and compliance.

Key Responsibilities

• benefit claims
• room management
• safety compliance
• room turnaround
• rent collection
• legal notices

Tasks

-Help our customers promptly with housing benefit claims, making sure that these are received on their rent account. -Make sure that our customers rooms are spaces they can be proud of, you’ll support your customers by engaging and involving them in managing their licence to stay. -Support customers with experience of street homeless, many of whom have significant trauma and sometimes issues of addiction. -Ensuring we are health and safety compliant and that maintenance standards are met. -Getting rooms ready for the next customers who need our help and for maximum occupancy, you’ll turn around vacant void rooms and bed spaces within set timescales. -Willingly offer guidance and support to your colleagues and being flexible in working together. -Know-how of re-letting of rooms or units, collecting rents, and taking formal tenancy action when needed. -Where there is a need, you’ll also issue and sign warning letters and notices which may lead to attending court.

Requirements

• excel
• word
• collaboration
• initiative
• housing management
• enhanced dbs

What You Bring

-4-week rolling rota work pattern, working 7.30am to 7pm, including weekends and bank holidays. -Confident working collaboratively with colleagues in other parts of the business as well as working professionally and communicating clearly with external partners -Able to use technology for excel, creating and updating spreadsheets, word documents, making benefit claims and doing tenancy signs ups, as well as communicating with partner agencies. -The ability to work on your own initiative, positively influencing people from all different backgrounds. -Experience in managing a housing management caseload and overseeing landlord and housing management duties -You’ll need an Enhanced DBS check done and we pay for that.

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Benefits

-800+ discounts on shops, holidays, days out. tech and more -Matching pension contribution (up to 7% and life insurance of 3x basic salary) -Health cash plan saving £1140 + per annum (and kids if you have them) covering dental, opticians, prescriptions and more -Based at our service in Exeter city centre, you’ll spend your time in our 2 locations in the city -34 days leave, rising to 39 (including bank hols and a “me day”) -Career path with development and excellent training package

About Home Group

-Founded with a vision to transform lives through safe, secure, and affordable homes. -Provides housing, care, and support services, specializing in helping vulnerable individuals. -Operates across multiple regions in the UK, focusing on residential and healthcare sectors. -Known for innovative solutions, including supported housing and social care integration. -Collaborates with local authorities, charities, and healthcare providers to maximize impact. -Portfolio includes a wide range of projects from affordable housing developments to care facilities for those with special needs. -Continues to expand its reach with a focus on enhancing community well-being and individual independence.

Sector Specialisms

Visa Sponsorship

-we can’t offer a certificate of sponsorship (cos) for this role.

Security Clearance

-enhanced dbs check required (paid by employer).