Service Manager

Overview

Lead service ops, ensure quality roofing projects, safety, client satisfaction

Key Responsibilities

• budget monitoring
• project delivery
• invoicing
• safety compliance
• quality inspection
• logistics coordination

Tasks

Your core focus as a Service Manager at Best Roofing will be to ensure that all roofing services meet high-quality standards and comply with industry best practices, while maintaining a safe work environment. You will work to optimize resource allocation, manage project budgets, and meet deadlines as well as foster strong relationships with clients, ensuring they are informed and satisfied throughout the project lifecycle. As a Best Roofing Service Manager, you will be the driving force behind our service operations, ensuring every roofing project not only meets but exceeds client expectations. You’ll be the key player connecting our field teams, logistics, and clients, ensuring that projects are executed smoothly, safely, and to the highest quality standards. Your leadership will be crucial in fostering a culture of excellence, safety, and proactive problem-solving within our service team. -Review job costs, monitor project status, and communicate any budget discrepancies to the Sales Team. -Consistently deliver projects on time, within budget, to the agreed-upon quality standards, and all terms of the contract are adhered to. -Achieve or exceed client expectations in service delivery and communication. -Oversee all assigned personnel, ensuring they understand product specifications and project requirements. -Act as the primary client liaison, addressing concerns and providing solutions throughout the project. -Partner and coordinate with Contractors, Suppliers and Client to ensure operations run smoothly. -Coordinating with the Scope Scheduler to set anticipated start dates for all projects. -Ensure timely and accurate invoicing through FCS, including uploading project photos and verbiage from all phases of the repairs. -Maintain a record of zero safety incidents and ensure compliance with relevant safety standards. -Ensure all projects are completed on time, within budget, and to the highest quality standards. -Inspect completed work to ensure compliance with quality standards and project specifications. -Manage warranty work, conduct site visits with crews, and ensure that lessons are learned to avoid repeat issues or call backs. -Identify, troubleshoot, and resolve any issues or defects in roofing repairs and installations. -Ensure compliance with local, state, and federal roofing and safety regulations. -Implement and enforce safety protocols across all roofing operations. -Work with the Scope Coordinator to ensure accurate and timely billing, with jobs coded within 48 hours of completion. -Coordinate with warehouse to secure necessary equipment, tools, and materials, ensuring timely project completion.

Requirements

• leadership
• bilingual
• driver license
• metal work
• slope roofs
• single ply

What You Bring

-Proven ability to lead teams, with a focus on mentorship and development. -Bilingual Preferred (English/Spanish) -A valid driver’s license is required for driving to various job sites and meetings. -Ability to quickly assess situations, identify problems, and implement effective solutions. -Skilled in managing budgets, schedules, and resources in a dynamic, fast-paced environment. -Exceptional verbal and written communication skills, with the ability to clearly convey complex information. -Metal Work: Skilled in installing metal components such as Box Gutters, Downspouts, Leader Heads, Coping Caps, and Curb Caps. -Slope Roofs: Proficient in the installation of sloped roofing systems, including Tiles, Shingles, and Metal Roofs. -Strong interpersonal skills with a talent for building client relationships and managing expectations. -Demonstrate effective resource management, resulting in minimized downtime and optimal use of materials and labor. -Coatings: Experience with Silicone and Elastomeric coatings. -Modified Membranes: Expertise in installing Modified (Torch) membrane systems. -Single Ply Systems: Proficiency in installing TPO, GAF, John Manville, Carlisle, PVC, FiberTite, Firestone, and Sarnafil systems. -Demonstrated commitment to ethical practices and integrity in all professional dealings. -Extensive knowledge of roofing materials, techniques, and safety regulations, including: -Ability to lift heavy materials and equipment and safely climb roofs to conduct inspections and oversee work.

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About Best Roofing

-Specializes in both residential and commercial roofing projects, offering a range of materials and services. -Known for delivering high-quality craftsmanship and exceptional customer service across every project. -Successfully completed numerous large-scale roofing projects for commercial buildings and residential developments. -Proudly serves a wide range of industries, providing tailored roofing solutions that stand the test of time. -Has a proven track record of working with top-tier materials, ensuring long-lasting results for clients. -With decades of experience, the company has built a solid reputation in the roofing industry. -Maintains a strong focus on safety and quality assurance, prioritizing the well-being of clients and staff.

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