Inside Account Representative

Overview

Maintain and grow commercial/industrial accounts, handling renewals, collections, and sales.

Key Responsibilities

• salesforce
• outbound calls
• contract renewals
• account management
• quota achievement
• retention calls

Tasks

-Perform outbound collections calls and assist with billing issues as required. -Conduct weekly phone blocking and all aspects of Activity Standard associated with role. -Assist with Customer Relations queue, as required. -Utilize Salesforce on a daily basis, scheduling and documenting all activities, effective management of a sales pipeline. -Develop and maintain a thorough knowledge of the company’s available services, lines of business, pricing structures, and offers additional services as appropriate to existing customers. -Manage and retain the customer relationship through contract renewals, negotiations, and price increases. -Complete all required paperwork and other miscellaneous reports. -Routinely uses standard office equipment such as computers, phones, filing cabinets, photocopiers and fax machine. -Effectively support the retention process when needed in both sales and customer service capacity, negotiate to retain (core accounts) in-bound calls related to lost business due to competitive reasons. -Responsible for an effective hand off process from new account attainment to existing account development. -Respond to both inbound calls and certified mail cancellation letters. -Support the Account Management team in overflow for all increases and decreases in service, change of ownership and other miscellaneous service changes that affect revenue. -Responsible for creating and managing an account penetration plan that is in line with the company’s growth objectives. -Responsible for proactive customer phone calls, contract renewals and negotiations, as well as customer defection. -Responsible for achieving and/or exceeding monthly quota on net new business and price achievement. -Serve as a point of contact for existing service areas by establishing, managing, and retaining key business relationships for permanent commercial and industrial customers. -Utilize SalesForce.com on a daily basis, scheduling and documenting all activities for new business opportunities.

Requirements

• bachelor's
• microsoft office
• solid waste
• sales
• critical thinking
• time management

What You Bring

-Bachelor's degree in business administration, advertising, marketing or related field (preferred). -Critical thinking -2+ years of solid waste industry experience (preferred). -Strong interpersonal skills, including effective listening, problem solving, and negotiating skills. -Intermediate skills with Microsoft Office. -Demonstrated sales experience with a proven track record of exceeding revenue quotas and managing a book of business. -Active listening -Time management -Ability to stand, sit, walk, use hands and fingers, talk and hear. -Problem solving/ Analysis -Excellent verbal and written communication skills with the ability to communicate clearly with team members, management, employees and customers in an efficient and professional manner. -Communication proficiency -High School diploma or GED. -Self-managed, with strong work ethic demonstrating integrity and trust. -Advanced organizational and time management skills. -Noise level is usually moderate. -Attention to detail -Visual Requirements: include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

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About Gfl Environmental Inc.

-Quickly transformed into a North American environmental powerhouse. -Headquartered in Vaughan, Ontario. -Manages solid waste hauling, landfills, transfer stations, material recovery, liquid waste collection, vacuum truck service, soil remediation, and bulky-item pickups. -Crafts integrated solutions, often replacing multiple vendors, with a signature bright green fleet. -Notable projects include large municipal waste-collection contracts in Toronto, Halifax, and Windsor, plus excavation work at Toronto’s Pan Am Aquatics Centre. -Expanded via strategic US acquisitions, such as Rizzo Environmental and Waste Industries, boosting its footprint and service scope. -Operates material-recovery facilities and regularly files SEC and TSX reports. -The Full Circle Project allows communities to vote on local charitable giving, blending service delivery with civic engagement.

Sector Specialisms