Full-Time Leasing Consultant

Overview

Leasing Consultant handles marketing, leasing, resident relations, and renewals for a rental community.

Key Responsibilities

• entrata entry
• lease documentation
• move‑in
• work order
• lead management
• marketing outreach

Tasks

-Conduct outside marketing under the direction of the Assistant Manager and the Community Manager. -Leasing: Greet prospects and show apartments and coordinate the leasing process. Review applications from applicants and provide information to Assistant Community Manager for verification. -Enter gate codes, distribute parking decals. -Leads: Archive inactive Leads. Ensure Leads and Applicants in Entrata are up to date. -Complete lease paperwork and files for each resident to include the lease, all addendums and other proper documentation and signatures. -Signage Inspection: Inspect bootlegs, banners, balloons, and brochures. -Confirm Resident Contact Information & Demographics in Entrata -Applications: Enter prospect information into Entrata as directed by Assistant Community Manager. Follow up with applicant to retrieve any incomplete information. -Follow up with residents throughout their lease terms, promote the annual renewal campaign for the community, manage lease renewals and complete lease documents. -Audit: Complete audits of lease files and Entrata data as instructed by the Assistant Manager and Community Manager. -Move-In Process: Coordinate Move-In process with new residents. In addition to completing lease packet at time of move-in: -Forward Water submetering hook-up sheet to Assistant Community Manager for processing (if property submeters). -Ensure the condition of leased apartments prior to move-in, including a final inspection. -Answer all phone calls, emails, and voicemails that come in throughout the day. -Work Orders: In conjunction with Maintenance Team, enter work orders into Entrata. Provide a follow-up call if work cannot be completed within 24 hours. File work orders. Notify Community Manager of problems. -Follow Fair Housing Standards in all dealings with prospects and residents. -Roommate Matching: Assist Assistant Community Manager with roommate matching processes and communication. -Lease Files: Once Lease file is complete and all signatures have been provided, ensure that a completed lease file is forwarded to Assistant Community Manager for review and approval. Once approved, send a copy to resident and file lease properly. -Effectively lease apartments in accordance with occupancy goals. -Provide excellent service to all residents, prospects, and visitors to the community. -Daily Opening and Closing Procedures: Perform a daily “marketing” inspection, including the check of the model, the condition of the leasing path, and amenities areas. Pick up trash while carrying a trash bag and sparkle kit. -Outside Marketing: Conduct outside marketing under the direction of the Assistant Manager and Community Manager. -Move-In Communication: Communicate to Assistant Manager and to the Maintenance Supervisor any resident requests or issues during the Turn process. -Conduct the application review for each lease including credit and income verifications and background checks. -Complete all tasks necessary to successfully operate the leasing office. -Refreshments: Prepare cookies or restock candy, beverages, and coffee each morning. Notify Community Manager when supplies are needed. -Obtain utility hook-up verification from resident (or no mail key). -Leads: Maintain Guest Cards and maintain leasing notebook. Follow-up on all traffic with a Thank You email the same day as their visit and a phone call within 24 hours of their visit. Review all Leads on a weekly basis and ensure that they are complete with notes on follow-up communication.

Requirements

• entrata
• microsoft word
• microsoft excel
• bachelor’s
• team player
• customer service

What You Bring

-Able to be an effective team player and interact well with others. -Able to read and understand lease documents. -Organized and detail oriented. -Professional and enthusiastic demeanor resulting from sales, leasing, marketing, and customer service experience. -Knowledge in Entrata preferred. -Bachelor’s Degree preferred; or High School diploma or General Education Degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience. -Able to demonstrate a positive attitude and to enthusiastically and effectively communicate the benefits of the apartment community to prospective students, their parents, and University personnel. -Able to write routine reports and correspondence. -Patient, even-tempered and works well under pressure. -Leasing Office/Clubroom Appearance: Vacuum and clean clubroom as needed, if not performed by housekeeper. -Effective time management skills. -Able to understand and follow posted work rules and procedures. -Able to speak effectively before groups of customers or employees of organization. -Market Knowledge: Stay up to date with competitor rental rates, features, and specials to effectively overcome objections while marketing apartments to prospective residents. -Able to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Able to compute rate, ratio, percentage, discounts, and pro-rations. -Able to accept constructive criticism. -Knowledgeable in Microsoft Word and Excel. -Able to read and interpret documents such as safety rules, legal correspondence, and procedure manuals. -Able to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. -Excellent customer service, sales, and negotiation skills. -Good communication and listening skills. -Able to maintain confidentiality. -Able to follow directions from a supervisor. -Able to work weekends or overtime as job requires.

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About University Partners

-Using a data-driven thematic acquisition strategy, it identifies markets and assets with upside others often overlook. -It operates as a vertically-integrated platform, combining acquisition, development, and management under one roof. -Their financial strength and capital partnerships enable swift deployment and outsized returns in the student housing sector. -Typical projects span ground-up developments and lease-ups to repositioned communities near major universities. -Specialists on the team oversee everything from asset selection and underwriting to lease-up supervision and community operations. -A standout: they offer in-house training across all levels, maintaining consistency and quality across every property. -Despite being lean in headcount, their entrepreneurial culture and strong track record fuel rapid growth and innovation.

Sector Specialisms

Security Clearance

-conduct background checks during application review.