Digital Channel Integration Specialist | Retail | IKEA RSO Jebel Ali

Overview

Integrate digital solutions, document processes, test and support omni-channel systems.

Key Responsibilities

• integration
• testing
• documentation
• specification
• monitoring
• handover

Tasks

-Ensure operational readiness and smooth handover of new solutions to support teams. -Lead hands-on integration and testing of digital solutions, including APIs, SDKs, and payment gateways. -Provide ongoing support for integrated systems and manage solution vendors. -Create and maintain a central repository of clear and accurate documentation for all digital solutions, ensuring technical details and business flows are kept up-to-date. -Translate business requirements into clear integration specifications for development teams and vendors. -Develop and execute comprehensive test cases to ensure solutions are of high quality and perform well before launch. -Define and document end-to-end business processes, technical workflows, and customer journeys for new digital initiatives. -Continuously monitor digital channel performance to drive improvements and meet key digital performance KPIs such as conversion, transactions, and sales. -Ensure on-time completion of testing cycles within project timelines to reduce critical defects pre-launch.

Requirements

• apis
• sdks
• jira
• confluence
• data‑driven
• testing

What You Bring

-Hands-on experience with integration technologies and tools, including APIs, SDKs, and CDP platforms, with an understanding of middleware and data platforms. -Expertise in integration technologies and tools, such as APIs and SDKs. -Creative and analytical mindset with a data-driven approach to problem-solving. -Proficient in documenting technical processes and business workflows. -Experience in creating and executing test cases, coordinating User Acceptance Testing (UAT), and using tools like Jira and Confluence for project tracking. -Strong analytical skills with a data-driven approach to improvement. -Proven experience in a similar role such as Business and Integration Analyst with skills in documenting processes and translating business needs into technical requirements. -Proven ability in testing and quality assurance, including test case execution and defect tracking.

People Also Searched For

About Al-Futtaim

-Born in the 1930s as a family venture in Dubai, it evolved into a regional powerhouse across 18 countries. -It built a portfolio spanning automotive, retail, real estate, finance, health, and education divisions. -Real estate highlights include Dubai Festival City, mixed-use developments, and logistics hubs. -Financial services include insurance, broking, and consumer financing across the region. -Health segment delivers modern clinics and patient-centric care solutions. -Education arm partners with global institutions, supports Arabic excellence, and collaborates with NASA challenges. -The narrative includes pioneering projects like hydrogen fuel stations and AI-driven retail innovation.

Sector Specialisms