Helpdesk Administrator

Overview

Manage CAFM helpdesk tasks, coordinate engineers, suppliers, and reporting.

Key Responsibilities

• helpdesk logging
• sla tracking
• report generation
• task planning
• contract management
• plant hire

Tasks

-Promote a culture of customer service to both internal and external customers. -Assisting the Facilities Services Manager and Business Support Manager with all aspects of contract management, supplier management and supplier procurement -Log Tasks (jobs) on the Helpdesk CAFM (Computer Aided Facilities Management) system ‘Concept Evolution’. Tasks may be received by telephone, email, in person or through the CAFM system directly. -Tracking compliance with attendance SLA’s, intervening to drive supplier and own staff performance, communicating with customers and escalating performance issues where necessary -Generating weekly reports for the Helpdesk Supervisor and Business Support Manager. -Planning tasks for Direct Labour to ensure SLAs are met. -Liaise with mobile engineers, supply chain and facilities managers with regards to job progress. -Organising plant hire for direct labour engineers.

Requirements

• microsoft office
• cafm
• helpdesk
• communication
• organisation
• deadlines

What You Bring

-Good communication skills. -Good computer skills including use of Microsoft Office, in particular be at an intermediate level. -Capacity to meet tight deadlines. -Experience of working directly with client representatives. -Experience of working in a Helpdesk role, preferably using a CAFM (Computer Aided Facilities Management) system. -Good organisation skills.

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Benefits

-Hybrid working.

About Skanska

-Evolved into a global builder by the mid-20th century. -Now publicly listed in Stockholm, operating across the Nordics, Europe, and the U.S., blending local know-how with global scale. -Businesses span construction, residential and commercial development, infrastructure, and investment properties. -Finances and builds both traditional developments and complex public-private partnership infrastructure. -A standout fact: it fabricated the Oculus transit hub and renovated the UN Headquarters.

Sector Specialisms