HR Case Advisor

Overview

Manage employee relations cases, absences, DSARs and coach managers on HR processes.

Key Responsibilities

• dsar management
• data analysis
• reporting
• policy development
• absence management
• case documentation

Tasks

-Develop, update, and proactively coach managers with comprehensive documentation and guides to empower them for effective self-service case management. -Provide expert guidance and support to managers and employees on a variety of HR matters, including disciplinary actions, grievance proceedings, and probation issues, ensuring all documentation and meetings comply with relevant policies and employment law. -Lead and collaborate on Data Subject Access Request (DSAR) cases, gathering data from HR and company systems for current and former employees. -Provide flexible support to the broader HR function and HRBPs, including minute-taking at complex ER cases. -Conduct data analysis and report monthly figures to identify patterns, risks, and areas for proactive intervention to support People Plan objectives. -Propose policy and procedure changes or improvements to instil best practice. -Mediate and facilitate disputes to reduce the number of formal cases. -Facilitate occupational health referrals and follow-ups as required. -Lead on managing employee absences, proactively working with line managers to minimise duration, support long-term cases, and balance business needs with individual circumstances. -Maintain accurate and up-to-date systems and comprehensive case files through detailed case notes to ensure accountability and transparency.

Requirements

• analytical
• cipd level 5
• accredited mediator
• employment law
• workday
• google workspace

What You Bring

-Strong analytical skills, comfortable working with numbers, statistics, and analysing trend data. -Additionally, as part of the employment offer, you will need to pass background, identity, and employment referencing checks. -Experience in coaching managers and colleagues on best practice case management. -Proven experience operating in a high-volume, fast-paced HR environment, with a strong background in disciplinary, grievance, DSARs, and absence management. -Excellent organisational skills, attention to detail, and efficient record-keeping for case file management. -Accredited Mediator status -CIPD Level 5 qualification (This must be completed, not currently being worked towards). -Confidence and knowledge in the field of UK employment law and data protection and privacy. -It is necessary for you to have the legal right to work in the UK when you begin employment with South East Water. -Demonstrated ability to work effectively across all levels of management. -A proven ability to translate Company policies and procedures into fair and consistent solutions. -Excellent IT skills, including proficiency with HR systems (Workday is desirable) and Google Workspace

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Benefits

-Health cash plan. -Excellent Stakeholder pension scheme, up to 10% employer contribution. -5 weeks holiday plus bank holidays per annum, increasing to 6 weeks with length of service. -Flexible annual leave policy to buy or sell holiday leave. -Life assurance. -Cycle to work scheme. -Paid volunteering days.

About South East Water Uk

-Founded in 1992 and restructured by merger in 2007, it has grown into a major regional water supplier. -Draws from aquifers, rivers and reservoirs, treating at some 83 works before distribution. -Project pipeline includes new reservoir at Broad Oak (operational by 2033), treatment works upgrades in Maidenhead and Maidstone. -Focuses on network resilience—leak detection teams, smart meters, and buffer storage tanks to reduce interruptions. -Environmental engagement includes working with farmers, monitoring SSSIs, and using dogs to protect wildlife during works. -Privately owned under a mix of pension and trust entities. -Notably endured a significant regulator investigation after households experienced supply failures and hosepipe bans.

Sector Specialisms

Security Clearance

-pass background, identity, and employment referencing checks.